Amyp1023
Quiet Contributor
  • 0
  • 1
  • 0
Registered since

Sep 2, 2019

Sleepbuds (both) do not charge beyond 58%

My sleepbuds, which are only a few months old, are not charging beyond 58%. They are placed properly in the case. The case is fully charged. I have tried with the case plugged in overnight and not plugged in overnight. There is no wax buildup or anything in the buds. I have tried doing the reset with the paper clip inserted into the back of the case. Any other fixes that might work?

CHemist83
Quiet Contributor
  • 1
  • 2
  • 0
Registered since

Aug 29, 2019

Re: Noise masking ear buds not fully charging

I use to have the same issue, only charging up to 58% on one side. Updating and resetting the charge case did not work. The sleep bud would only last 4 hours before dying. I read in an other thread that it could be a bug due to one of the sleep buds dying and resets itself to like a ship mode. I called bose and they said they were replacing only the defective bud but gave me a band new sealed set. 

 

When I received them a few days ago, I also received my pixel 3. I couldn't pair both old and new sleep buds to my iPhone Xs so I paired the old buds to my Pixel 3 and all of a sudden, both buds charged up to 100%. It's been more than 5 days and they have been charging to 100%. Even the bud that use to only charge up to 58% worked perfectly. I slept for 10 hours last night and both buds were still on. 

 

One thing to note is that the left bud that use to only charge up to 58%, there  would be some  mornings that I wouldn't properly sit the bud into the charger and be at whatever charge I would place them inside with when it was time for bed. I remember one day, the left bud was at 40% when I went to bed and I thought there wouldn't be any harm if I let it discharge all the way.

 

 

pjbazil
Quiet Contributor
  • 0
  • 6
  • 0
Registered since

Aug 21, 2019

Re: Noise masking ear buds not fully charging

 Very sorry to hear that. I went into the Bose store in the mall. They were acute,y aware of the problem and gave me an entirely new set with charger. Seems it was a firmware problem that they thought they could fix but the fix didn’t work. My advice is to walk into the mall and return then for a replacement box.  Seems to have worked for me (so far!)

spokendan
Silent Starter
  • 0
  • 1
  • 0
Registered since

Sep 6, 2019

Re: Noise masking ear buds not fully charging

This one ear buds going flat is starting to seem like a global problem, the trouble shooting does not work, I live in Australia and cost me nearly 400 bucks, is Bose actually trying to fix this problem or are you hoping it will just go away?

pjbazil
Quiet Contributor
  • 0
  • 6
  • 0
Registered since

Aug 21, 2019

Re: Noise masking ear buds not fully charging

They’ve tried to “fix” the problem via a software update. Did not work and they know it. So, they are replacing the buds completely. Bring your buds to your nearest store and have them give you a new product.  So far, the new one works.

No-sleep
Silent Starter
  • 0
  • 1
  • 0
Registered since

Sep 7, 2019

Re: Noise masking ear buds not fully charging

Good suggestion. However I am having my fourth replacement set now (for problems of one bud only partial charging) and now after two weeks my left bud is completely dead whatever I try! So good luck. Just contacted Bose again and waiting for their response 

aj2079
Quiet Contributor
  • 1
  • 2
  • 0
Registered since

Jul 21, 2019

Re: Noise masking ear buds not fully charging

You guys are lucky that you even got a response!!... I contacted them and got nothing back. Well, nothing other than a survey email to see how well they responded to my concerns 🙄

Imorpheus
Friendly Fanatic
  • 0
  • 3
  • 0
Registered since

Sep 18, 2019

Re: Noise masking ear buds not fully charging

good luck, I am on my 4th pair since February ; last replacement lasted 2 1/2 weeks, with a confusing message on replacement.  come on Bose, you can do better

Imorpheus
Friendly Fanatic
  • 0
  • 3
  • 0
Registered since

Sep 18, 2019

Re: Noise masking ear buds not fully charging

well you are lucky, I am on my 4th replacement, still waiting for it, and this last one lasted 2 1/2 weeks; it sounds easy but it isn't; had to beg for the first 2, and now it is done with no begging, but perhaps that I due to the number of identical problems; they know there is a problem

RichJohnson
Quiet Contributor
  • 0
  • 5
  • 0
Registered since

Jan 4, 2019

Re: Noise masking ear buds not fully charging

Well nice to see this thread has been going 9 months.

Yep same problem here - right earbud won't charge past 48%. However you can get it to 'report' charging to 100% by resetting and messing about. But the sad thing is it's not *really* charged - still only lasts 7 hours or.... 48% worth.

Bose's response will be 'take it back to the store'. Only problem is for us poor people who bought in Malta (3rd world country masquerading as 1st world) - the person who is the 'authorised agent' doesn't bother actually dealing with *anything* that isn't a sale (and even then it's hard work).

So 250 euros wasted. I would recommend people avoid this product. And yes you read that price right... we get ripped off here.