Thanks for your post and welcome to the community. I am very sorry to hear that you are having these issues and to hear that you are unhappy with your sleepbuds.
The steps that you have mentioned are all we are able to advise on this matter via the community, I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.