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ivannldw
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Registered since

Apr 9, 2019

Please fix charging issue. It's already my second piece!

Extremely frustrated about this sleeping bud.

It just doesn't charge. Sometimes it could be the left bud, sometimes it could be the right bud.

Every time my wife and I are asked to reset, reconnect, upgrade the firmware blah blah blah.

I got my first one exchanged at customer service. Two months later, the problem happend again.

I feel shameful on BOSE for charging us HKD 2,000 for a product with such poor quality.

I will definitely not recommend my friends buying any BOSE products anymore.

1 REPLY 1
Moderator

Re: Please fix charging issue. It's already my second piece!

Hi Ivannldw, 

 

Thanks for your post and welcome to the community. I am very sorry to hear that you are having these issues and to hear that you are unhappy with your sleepbuds. 

 

The steps that you have mentioned are all we are able to advise on this matter via the community, I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.

 

Kind Regards, 

Hector B - Community Support