Apr 4, 2019
Thank you for reaching out to us and welcome to the community.
We are sorry to hear about the issue you are experiencing with your Sleepbuds however I would be of help today.
If you are still experiencing issues with your Sleepbuds please reach out to technical support in your region via our website HERE to discuss available service options for your Sleepbuds.
Apr 26, 2019
May 9, 2019
RIGHT EAR BUD NOT CHARGING PAST 38% - ISSUE SOLVED (see instructions below)
This week I started having the "Right Ear Bud not charging past 38%" issue.
The Right Ear bud would stop half way through the night.
After much frustration I called a specific department for Bose at 800-905-1273.
The tech asked me to complete the following, and afterwards, I am happy to say my Bose SleepBuds are 100% charged on BOTH EARS!
1. Uninstall the App, Reinstall the App
2. Clean the Charge Base connectors, and Ear Bud connectors (Gold circles)
3. Reset (using a paperclip) the Charging Base (insert paperclip in little hole beside charge plugin on back of Charging Base)
4. UPDATE CHARGE BASE SOFTWARE. Go to website www.btu.bose.com, connect the Charge Base to your PC using the charger USB.
The Update is 2.0 Firmware and specifically address issues with EarBuds not charging fully (hence the 38%)
Hope this helps - sleep well !
Thank you for posting your solutions to the community, posting really helps other users looking for a fix to their issue get it solved quicker!