Right sleepbud disconnecting

Quiet Contributor

Right sleepbud disconnecting

Recently, my right sleepbud has been disconnecting sometime during the night. I tested this today. It was charged to 100%, but after about an hour, just disconnected. The left one seems fine and doesn't have a problem.

 

Any ideas?

4 REPLIES
Moderator

Re: Right sleepbud disconnecting

Hi scotthtaylor,

 

Thanks for writing in!  Sorry to hear about the troubles, but would be happy to help!

 

When you setup the Sleep Buds, have you been able to update them through the app?  Also the case would be updated through a PC or Mac with the supplied USB cable.  The updater would be btu.bose.com.

 

One more thing to try is to re-seat the buds back into the case and pull them out to reset them.

 

If these steps don't work, I'd recommend reaching out to our Sleep Buds team.  Here is their contact info:

 

(800) 905-1273 (Mon-Fri 9am - 9pm, Sat 9am - 7pm ET)

 

Warm Regards,

Tony A - Community Support 

Quiet Contributor

Re: Right sleepbud disconnecting

Thanks for your reply, but I worked with one of your techs over the phone, and the answer was to replace my sleep buds. Unfortunately, the right one in the new set is not working at all. It shows fully charged in the case, shows 100% for a few seconds, then suddenly changes to 48%, then changes to 1% and disconnects.

 

I'll be calling your service folks later today.

 

Thanks.

Highlighted
Vocal Volunteer

Re: Right sleepbud disconnecting

Mine is doing similar. So if calling for replacement does not necessarily work (one user had 6 replacements)....

 

Mods - what is the next step?

Moderator

Re: Right sleepbud disconnecting

Hello c3ll4r_d00r,

 

Thanks for the question.

 

In the unlikely scenario that the replacement doesn't resolve the issue, we encourage you to contact our Sleepbuds team and discuss this with support over the phone. 

 

Kind Regards,

Joel - Community Support