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Mar 26, 2019

Re: Right sleepbud disconnecting

Hello,

 

I am sorry to hear that you've tried and nothing has worked, I would recommend that you call the customer care team as they will be able to run through service options. I am sorry that I was not able to help you more over this platform. 

 

Kindest regards,

Zoe C 

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Jan 21, 2019

Re: Right sleepbud disconnecting

I was able to get everything resolved by calling customer service. They sent me a new set which works wonderful! Customer service was great to work with and extremely accomodating. They definitely wanted to make sure I was happy with the product. I was very impressed.

 

If you're not happy, you really should reach out to them, I'm thrilled with mine.

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Mar 26, 2019

Re: Right sleepbud disconnecting

Hello Emily, 

 

Thanks for getting back in touch, I am so glad you are happy and we were able to get things resolved for. Thank you for updating the rest of the community who might be facing this issue of how you go to your solution, it's really helpful!

 

Should you need anything else please get in touch, have a great day!

 

Kindest regards,

Zoe C

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Oct 12, 2018

Re: Right sleepbud disconnecting

And if replacements end up not working they do absolutely nothing. No refunds allowed.

You don't get credit for replacing faulty goods, that's your job, you get credit for getting on the phone to Bose and getting an official statement or resolution.
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Jun 8, 2020

Sleepbuds Disconnecting & Earliest Alarm Not Going Off

I have had my SleepBuds since Feb 2019 without issues that others have experience (very lucky, I guess!).  Since the last app update in April, my SleepBuds have continued to work without any battery or connectivity issues.   On 05/29/2020, I set an alarm (which I do daily), which did not go off, due the SleepBuds disconnecting during the night.  My app & firmware are current, and my phone is far less than 30’ from the SleepBuds.  I’ve done all the other troubleshooting steps, but my SleepBuds continue to disconnect every night and not even the earliest alarm goes off as the message in the app indicates.  Is this a new, known issue?  Any thoughts on steps to try?