I'm having the same problem - except that my sore ears actually progressed to real sores in my ears!
I haven't returned the Sleepbuds because aside from that, I've been sleeping better than ever. My boyfriend is an epic snorer and I have narcolepsy, which most people don't realize isn't really characterized by falling asleep in your soup, but is a lack of slow-wave sleep at night. My brain spontaneously wakes to even the smallest disruption, but I seem to be staying asleep and feeling more refreshed with the Sleepbuds. (Of course, without a sleep study I don't know if they're really changing my sleep stages, but it sure feels like they're helping.)
I've tossed the tips that came with the Sleepbuds aside and am in the process of trying others, which seems to help a little. I haven't landed on the perfect solution yet though. I ordered a variety of XS tips to try.
The black memory foam tips below are better and block ambient noise nicely, but they still hurt (although they aren't causing sores, so...).
The white tips are SUPER comfortable, so I assume they mimic what people with bigger ears are talking about when they say they hardly feel them at all. However, they don't block ambient noise very well and even with the sound at full blast, I can still hear everything around me.
Bose - is anyone working on smaller tips for people with smaller ears? These are a great product, but not if they're causing some of us actual physical injury!
Thanks for taking the time to post your comments. Properly fitting the earbuds is important. Unfortuantely, we don't all come with the same shape so there may be some variability in every case. Feedback like yours helps us know which features to improve. I have sent your thoughts to our development teams. Perhaps another member on the forum has some suggestions that you may find helpful.
@Julip P - I am sorry to hear about your situation as well. While I applaud your willingness to find a different solution, we are not able to recommend using the Sleepbuds without the provided eartips as they are extremely small and may be a hazard if used alone.
Thank you for sharing your feedback.
Greg - Community Support
I'm a side sleeper and the Bose Sleepbuds hurt my ears as well, but I found a solution. There are two side sleeper pillows I tried that have cutouts for the ears.
PureComfort - Side Sleeping Pillow: https://www.amazon.com/gp/product/B07CQ9468V/ref=oh_aui_search_detailpage?ie=UTF8&psc=1
The Womfy: https://thewomfy.com
I did a comparison video here.
They're both great pillows, but I decided on the PureComfort pillow due to the bigger ear cutouts.
Thanks all for sharing your feedback and experiences here! Really glad to hear that the Sleepbuds are working out for you one way or another. We'll take this information and bring it up to the team.
If anyone needs anything else, please do not hesitate to reach out to us again.
Thank you again,
While I'm loving how well I sleep using my Sleepbuds, I too have an actual wound in my left ear that appears to be caused by the charging nodes on the sleepbud touching my ear. After a few days of using the sleepbuds I noticed my left ear felt sore and I thought it was just due to my small ears. However in less than a week I realized and my boyfriend could see that it was more than just an irritation but open skin. The sore/wound looks just like the photo another user shared in this community thread and you can see the sore pattern matches the pattern of the charging nodes on the sleepbud.
I'm hoping Bose or someone in the community has found a way to solve this! At this point I'm going to have to try only the right ear sleepbud at night so my left ear can heal. We'll see where it goes from there. I really don't want to return these but I may have no choice.
Hoping for some help!
Welcome to Bose Community and thank you for posting.
We're sorry to hear that you are experiencing discomfort with the Sleepbuds and this certainly concerns us.
Can you please reach out to our Sleepbuds team by phone and let us know what is happening so we can assist you further?
Joel - Community Support