Sleep buds problem with sound in right ear

[Boo2981]

I am having trouble with the sound in one ear bud and it is so quiet compared to the other. I have only had them for less than 6 weeks. Firmware is up to date should I take them back to where I brought them from to exchange.

i have also deleted the app and reinstalled. Using iPhone 12 pro max.

[Sam_F · Accepted solution]

Hey Boo2981,

Thank you for taking the time to post and welcome! I hope your Sleepbuds have served you well so far, and I'd be happy to help with your issue.

If you're encountering volume issues with one side, it may be worth checking there is no dirt or debris blocking the way causing volume to be decreased. Check this by removing the ear tip and gently clearing away any dirt blockage you may see. Did you purchase the Sleepbuds from Bose directly or a third-party retailer?

[Boo2981]

Hi,

Thank you for responding.  I will check if the right bud is blocked and clean. I brought them

from Myer at the end of October.

[ajt]

I have this problem and it is because the small screen on the right sleepbud has debris in it.  I was able to get some of it off with very gentle scraping and the volume level improved but it is still lower then the left.  

Is alcohol or water safe to use to better clean the screen?  Are replacement screens available?

[Pugdug2020]

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

Bose product name

Sleep buds 2 

Country

Uk 

Firmware Version

11.9

App Version

What devices were you using that were affected and what version are they on  samsung s10

Detailed description of the issue and steps to reproduce

Left ear bud has hardly any sound, 3 pair i have had, still same issue, customer service are no help towards the issue, i have followed all instructions such as resting and uninstall app.

What environment do you experience the issue in? All the time.

When did you start to experience the issue? Did it work correctly previously?

3rd of January.

Any troubleshooting steps you took

All instructions given by customer service. 

[shoemael]

I have the same issue, only on the right bud.  The buds worked fine for about 5 minutes and then the volume on the right bud dropped so low that it was inaudible.  This was during my first use of the buds and they are completely clean/clear of obstructions.  Setting the volume to maximum and removing the left bud from my ear I can barely hear sound from the right bud.  The app shows both buds connected and fully charged. 

• I have tried resetting the buds in case with a paperclip. 
• I have un/reinstalled the app on my Pixel 3.
• I have installed the app on my iPad with exactly the same results.
• I have tried the Bose updater (Sleep Buds 2 not supported).

I'll be replacing them via Amazon today.  I hope this is a limited manufacturing defect.

Product: Sleep Bubs II

Firmware: 11.9.0.0

Country: US

Android App Ver: 3.0.2

Phone: Pixel 3, iPad mini

[Charlotte_G]

Hey @Pugdug2020, welcome to the Bose Community!

I am very sorry that you're experiencing some issues with the volume of your left Sleepbud. When you state that you have had 3 pairs, can you confirm that this is of the Sleepbuds II, and not including the original Sleepbuds?

Does this happen when listening to any sound?

@shoemael Thanks also for posting. You've been through some great troubleshooting steps. The Sleepbuds II can only be updated through the Bose Sleep app. 

Once you have received your replacement, let us know if the issue persists.

[Pugdug2020]

All 3 pairs was sleep buds 2, it happens with every sound, one ear bud is normal volume but the other one has next to no sound.

[Keith_L]

That is strange Pugdug2020. As it is happening with every sound, does anything appear to be blocking the ear tip or nozzle on the Sleepbuds? I would definitely recommend cleaning them in the manner shown in the owner's guide. I've added a picture of this below for you as well to reference.

Let me know if you hear any improvement after cleaning the buds!

[shoemael]

My replacement pair have been working perfectly for the last 3 nights.  I'm putting it down to a defect in the first pair.  If the replacements fail I'll let you know.

Thanks for following up on my issue.