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Hans_AM
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Registered since

Aug 7, 2019

Sleep buds won’t connect to app

All going well since March,19 till June for the sleepbuds. I try all the recommendation to troubleshoot the problem but it still shown left bud is not found.

It was purchase in Gold Coast, can I send it to Malaysia Bose for checking / replacement?

Screenshot_20190807-183417.png

 

1 REPLY 1
Moderator

Re: Sleep buds won’t connect to app

Hi Hans_AM, 

 

Thank you for taking the time to post and welcome to the Community! 

 

I'm sorry to hear that you are experiencing connection issues with the Sleepbuds. I can imagine how frustrating this must be for you and I will do all I can to assist you! 

 

If you have updated the Firmware on the btu.bose.com website and have reset the charging case. As well as disconnecting from the app, deleting and reinstalling the application then repairing. All that is left is to contact your local Technical Support team for assistance. I have included the LINK HERE for the Malaysian Support center. 

 

I hope this helps! If there is anything else we can do, please reach out again! 

 

Kindest,

 

Jessie O - Community Support