I bought my sleepbuds in January. Since weeks my left earbud keeps disconnecting during the night, or sometimes wont even connect to begin with when I take it out of the case. My software is up to date (Version 2.00.00) and I have tried resetting with a paperclip but the problem has returned. Sometimes when I open up the case after charging both sides, the right side will be a solid light and the left side will still be flashing. Any help would be very much welcome on how to resolve this issue. I went into the Bose store in NY in February but that day when the employee at the shop put them in his ears both worked so he sent me on my way- I was extremely frustrated becuase I live somewhere very remote so it would be very hard to send them in for repair.
Thank you for taking the time to post and welcome to the community!
It looks as if you have tried all the troubleshooting we would typically suggest. At this point, I would recommend contacting us. We have a dedicated team that deals with our wellness products and they will be more than happy to assist. The contact details can be found by clicking the link here, selecting your country of residence and scrolling down to Contact Us'.
I hope this helps and have a great day!
Jessie O - Community Support
Thanks Jessie. I am currently living between Iraq and Lebanon. Of the addresses listed on the Lebanon page, which is the right one to contact for my issue specifically? https://global.bose.com/en_us/africa_middle_east/lebanon.html
Thanks so much for your assistance.
Thank you for coming back to us!
I would suggest contacting the service centre rather than the stores. They should have more information and if they cannot assist, they'll know where to direct you.
I hope this helps!