Jun 2, 2019
Hi - I'm having the same issue as everyone else. My RIGHT earbud will not charge more than 58%.
The indicator light on the case continues to blink as if it's charging, but it doesn't.
I've reset the case (stuck a pin in the back until I heard a click) and confirmed I'm operating with the latest firmware and software updates. This has been an ongoing problem for the last week. At first, I thought the earbud was just not connecting properly, but I've checked it multiple times during an 8-hour charging period, and it has been connected each time (light blinking) but the app constantly says it has a 58% charge.
Thanks for your post and welcome to the community. I am deeply sorry to hear that you are also having issues with your Sleepbuds charging.
Firstly, I would recommend ensuring that your Sleepbuds are connected properly to the charging case. The contacts should be aligned and the lights on the outside edge should flash while charging, or solid if fully charged as well as making sure that the charging contacts for each Sleepbud are visible through the back of each StayHear+ Sleep tip. If you have attempted all troubleshooting methods that are suggested in this article here and your issue still persists, I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.
Hector B - Community Support
Jun 6, 2019
Thanks for reaching out and welcome to the Bose Community.
I am very sorry to hear that you have had issues with numerous sets of the Sleepbuds. I would urge you to reach out to your local support center to arrange a replacement set if you have tried all troubleshooting steps and to discuss the issue with your magnet falling off. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there.
Mine have just started doing it AFTER the last update.
Bose just don't seem to care that their updates are causing more problems than they solve.
This is the last Bose product I buy. And I'll be telling everyone I know not to buy from them as they just don't seem to care.
Bose seem to like blaming the customers.
Mine has just started doing the same thing, and it is always around 56 to 58%
Bose are the ones creating the problems with poor quality firmware updates.
Hello, yes I have. I am in the midst of the exchange process since any troubleshooting I've read here or was instructed to do over the customer service line has failed. I will be pleasantly surprised if the replacement device works as intended since it doesn't seem to do the trick for other consumers.