Oct 2, 2019
Yep, 3 pair, can’t sleep here, there nor anywhere without these buds...... hope your replacements work out!
As for my reverse charging, I’m leaving one pair in the charger overnight, checked them minutes ago and there still charging up, moving slow now like they should be so will see in the AM if they hit 100%, will then just run them down and try again to see if it’s stable.
Oct 2, 2019
A This is my second set of sleep buds. First set lasted about 4 months before this problem started with the left bud. Looks like it’s charged but app says 48% lasts about 6 hours. Got another set from Bose in July, guess what been perfect till last week. Same problem this time both buds 58%. Have a colleague at work he and his wife both have sleepbids, guess what same problem. Very frustrating
Mar 24, 2019
Exactly the same issue here, @Steve A 😞
Bought Sleepbuds just over a year ago, first pair had charging problems after about 3 month. These were swapped to new ones, literally last week the right bud wouldn't charge beyond 58%. Nothing i can do will fix it.
I am in the Philippines so the warranty of the first pair carries into the second which means this second pair had busted about 1 month out of warranty from when i first purchased.
To say I am pissed off is an understatement.
Ordered my fifth replacement pair today. Been charging with the case not plugged in with varying success. Yesterday they were at 100% when I took them out for a check. Left them for about half an hour, came back to go to bed and both were at 51%! Put them back for perhaps a 15-20 minute charge, got them up to 62 %, this morning they were at 12%. This is so crazy and random...
Notably, Bose Support answered within 20 minutes and immediately offered me to get my money back instead, as they have done before. It is obvious that Bose have chosen to ignore the problem and to just keep shipping the product as long as it is still in stock, hoping for people to just get tired of exchanging them and either get their money back or just live with the inconvenience. That the product has been discontinued speaks volumes as well.
@SilverCheek wow what an unmitigated disaster, awful from Bose and what a blow to their reputation. So there is your answer everyone. I’m glad I’ve preordered the QuietOn sleep buds due in December. I shall persist with the Bose until then and then demand my money back.
@queeg505 Yeah, I'm leaning to a similar solution. I am not sure QuietOn is a good a product overall as Bose Sleepbuds could have been but it looks like the only reasonable alternative. Have not ordered yet though. Bose offered me a refund again but I turned it down this time.
Will give the "no update" a try on this new pair as they arrive.
Sep 27, 2019
Well if they've been discontinued that explains why nothing is being done to provide an update to fix these issues.
Thanks Bose! For those of us now dependant on these for a good nights sleep you've really put the final nail in the coffin.
Official customer email just received:
To our noise-masking sleepbuds™ customers,
In June of 2018, after a successful test with thousands of Indiegogo backers, we launched our noise-masking sleepbuds™. Our vision was bold, and we never wavered on what we were trying to accomplish, and why. We wanted to do something for the millions of people who struggled to fall asleep, and stay asleep.