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Quiet Contributor
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Oct 2, 2019

Re: Sleepbud does not charge beyond 58%

Yep, 3 pair, can’t sleep here, there nor anywhere without these buds...... hope your replacements work out!

 

As for my reverse charging, I’m leaving one pair in the charger overnight, checked them minutes ago and there still charging up, moving slow now like they should be so will see in the AM if they hit 100%, will then just run them down and try again to see if it’s stable.

 

later,

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Wistful Whisperer
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Oct 2, 2019

Charging problems again

A This is my second set of sleep buds. First set lasted about 4 months before this problem started with the left bud. Looks like it’s charged but app says 48% lasts about 6 hours. Got another set from Bose in July, guess what been perfect till last week. Same problem this time both buds 58%. Have a colleague at work he and his wife both have sleepbids, guess what same problem. Very frustrating 

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Audible Advocate
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Mar 24, 2019

Re: Charging problems again

Exactly the same issue here, @Steve A 😞

Bought Sleepbuds just over a year ago, first pair had charging problems after about 3 month. These were swapped to new ones, literally last week the right bud wouldn't charge beyond 58%. Nothing i can do will fix it.


I am in the Philippines so the warranty of the first pair carries into the second which means this second pair had busted about 1 month out of warranty from when i first purchased.

To say I am pissed off is an understatement.

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Audible Advocate
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Dec 9, 2015

Re: Sleepbud does not charge beyond 58%

Ordered my fifth replacement pair today. Been charging with the case not plugged in with varying success. Yesterday they were at 100% when I took them out for a check. Left them for about half an hour, came back to go to bed and both were at 51%! Put them back for perhaps a 15-20 minute charge, got them up to 62 %, this morning they were at 12%. This is so crazy and random...

 

Notably, Bose Support answered within 20 minutes and immediately offered me to get my money back instead, as they have done before. It is obvious that Bose have chosen to ignore the problem and to just keep shipping the product as long as it is still in stock, hoping for people to just get tired of exchanging them and either get their money back or just live with the inconvenience. That the product has been discontinued speaks volumes as well.

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Audible Advocate
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Sep 4, 2019

Re: Sleepbud does not charge beyond 58%

@SilverCheek where does it say they have discontinued the product?

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Audible Advocate
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Dec 9, 2015

Re: Sleepbud does not charge beyond 58%

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Audible Advocate
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Sep 4, 2019

Re: Sleepbud does not charge beyond 58%

@SilverCheek wow what an unmitigated disaster, awful from Bose and what a blow to their reputation. So there is your answer everyone. I’m glad I’ve preordered the QuietOn sleep buds due in December. I shall persist with the Bose until then and then demand my money back. 

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Dec 9, 2015

Re: Sleepbud does not charge beyond 58%

@queeg505 Yeah, I'm leaning to a similar solution. I am not sure QuietOn is a good a product overall as Bose Sleepbuds could have been but it looks like the only reasonable alternative. Have not ordered yet though. Bose offered me a refund again but I turned it down this time.

 

Will give the "no update" a try on this new pair as they arrive.

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Sep 27, 2019

Re: Sleepbud does not charge beyond 58%

Well if they've been discontinued that explains why nothing is being done to provide an update to fix these issues.

 

Thanks Bose! For those of us now dependant on these for a good nights sleep you've really put the final nail in the coffin.

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Sep 4, 2019

Re: Sleepbud does not charge beyond 58%

Official customer email just received:

 

To our noise-masking sleepbuds™ customers,

 

In June of 2018, after a successful test with thousands of Indiegogo backers, we launched our noise-masking sleepbuds™. Our vision was bold, and we never wavered on what we were trying to accomplish, and why. We wanted to do something for the millions of people who struggled to fall asleep, and stay asleep.

We knew our solution was so technically complex, we’d have to make major investments, source special components and engineer multiple breakthroughs. We knew we were attempting to do something that had never been done before. But there was no doubt in our minds—it would be worth it. Because we wanted to help you. We still do. We always will. And for many of you, we have. You’ve told us that sleepbuds™ have allowed you to get your first good night’s rest in years, and that you can’t imagine ending the day without them.

But some of you have had a far different experience.

You’ve reported issues with your sleepbuds™ not charging fully, powering down unexpectedly or both. And you’ve let us know. We’ve heard you. We’ve read your posts. We’ve documented your calls. We’ve torn down returned products you’ve sent us, and replaced them with new ones, sometimes more than once. We’ve also relentlessly researched the root cause with a team dedicated to nothing else. Based on what we knew, we believed that software and firmware updates could fix the issues. But the failures have continued, and recently, they’ve increased. That led us to look more closely at each piece of hardware. And we learnt that while the battery we chose functions safely, it doesn’t work as consistently or predictably as it should to meet our standards.

For that reason, we’re discontinuing sleepbuds™. We’ll go back to research, because we are committed to making our vision a reality. But today, we begin with something more important—doing whatever it takes to make things right with you.

As always, we will stand behind our products and honour our sleepbuds™ warranty. We’re also extending an offer to all of our sleepbuds™ customers: You can return your product for a full refund until 31 December 2019. Please visit http://worldwide.bose.com/support/sleepbuds for more information or https://worldwide.bose.com/contact to find contact information for service agents in your region.

Finally, for more than 50 years, we’ve conducted extensive research to do things that no one ever thought possible. Each time, we did it to make your life better. When we’ve challenged convention, we haven’t always succeeded. Sometimes we’ve stumbled. Sometimes, despite our diligence, things have gone wrong. And by far, our worst days are when that has impacted you. Nothing else comes close.

We’re sorry for disappointing you, and we’re sorry for not communicating more clearly along the way. We had good intentions, but unless that makes a difference to you, it’s not enough.

We’re ready to hear from you.

And we’re going to stay right here for as long as you need.

Sincerely,

John Roselli
General Manager
Bose Corp.