Participant
  • 0
  • 8
  • 0
Registered since

Dec 9, 2015

Re: Sleepbud does not charge beyond 58%

@queeg505 Yeah, I'm leaning to a similar solution. I am not sure QuietOn is a good a product overall as Bose Sleepbuds could have been but it looks like the only reasonable alternative. Have not ordered yet though. Bose offered me a refund again but I turned it down this time.

 

Will give the "no update" a try on this new pair as they arrive.

Participant
  • 0
  • 3
  • 0
Registered since

Sep 27, 2019

Re: Sleepbud does not charge beyond 58%

Well if they've been discontinued that explains why nothing is being done to provide an update to fix these issues.

 

Thanks Bose! For those of us now dependant on these for a good nights sleep you've really put the final nail in the coffin.

Contributor
  • 5
  • 10
  • 0
Registered since

Sep 4, 2019

Re: Sleepbud does not charge beyond 58%

Official customer email just received:

 

To our noise-masking sleepbuds™ customers,

 

In June of 2018, after a successful test with thousands of Indiegogo backers, we launched our noise-masking sleepbuds™. Our vision was bold, and we never wavered on what we were trying to accomplish, and why. We wanted to do something for the millions of people who struggled to fall asleep, and stay asleep.

We knew our solution was so technically complex, we’d have to make major investments, source special components and engineer multiple breakthroughs. We knew we were attempting to do something that had never been done before. But there was no doubt in our minds—it would be worth it. Because we wanted to help you. We still do. We always will. And for many of you, we have. You’ve told us that sleepbuds™ have allowed you to get your first good night’s rest in years, and that you can’t imagine ending the day without them.

But some of you have had a far different experience.

You’ve reported issues with your sleepbuds™ not charging fully, powering down unexpectedly or both. And you’ve let us know. We’ve heard you. We’ve read your posts. We’ve documented your calls. We’ve torn down returned products you’ve sent us, and replaced them with new ones, sometimes more than once. We’ve also relentlessly researched the root cause with a team dedicated to nothing else. Based on what we knew, we believed that software and firmware updates could fix the issues. But the failures have continued, and recently, they’ve increased. That led us to look more closely at each piece of hardware. And we learnt that while the battery we chose functions safely, it doesn’t work as consistently or predictably as it should to meet our standards.

For that reason, we’re discontinuing sleepbuds™. We’ll go back to research, because we are committed to making our vision a reality. But today, we begin with something more important—doing whatever it takes to make things right with you.

As always, we will stand behind our products and honour our sleepbuds™ warranty. We’re also extending an offer to all of our sleepbuds™ customers: You can return your product for a full refund until 31 December 2019. Please visit http://worldwide.bose.com/support/sleepbuds for more information or https://worldwide.bose.com/contact to find contact information for service agents in your region.

Finally, for more than 50 years, we’ve conducted extensive research to do things that no one ever thought possible. Each time, we did it to make your life better. When we’ve challenged convention, we haven’t always succeeded. Sometimes we’ve stumbled. Sometimes, despite our diligence, things have gone wrong. And by far, our worst days are when that has impacted you. Nothing else comes close.

We’re sorry for disappointing you, and we’re sorry for not communicating more clearly along the way. We had good intentions, but unless that makes a difference to you, it’s not enough.

We’re ready to hear from you.

And we’re going to stay right here for as long as you need.

Sincerely,

John Roselli
General Manager
Bose Corp.

Participant
  • 1
  • 5
  • 0
Registered since

Sep 28, 2019

Re: Sleepbud does not charge beyond 58%

There is absolute no basis for class action. 

1. All warranties have been honoured;

2. Bose customer service took the time to answer to EVERY single person;

3. No permanent damage occurred to anyone, apart from - how will I sleep from now on???;

4. Bose took every single complaint seriously, did research and dissection of faulty product to learn;

5. They openly stood in front of it and said- yup, we have no choice but to pull the plug until we find a better solution. 

 

As far as customer service- these guys went above and beyond - worldwide. This is how you keep customers, even with a huge loss. Unlike many companies, this is how businesses last.

 

And y’know what- I won’t be hesitant to try out their new stuff either.

Moderator

Re: Sleepbud does not charge beyond 58%

Hello everyone,

 

Thank you for your continued discussions in this thread. 

 

Today, we announced that we have discontinued our Sleepbuds. You can find our announcement HERE.

 

We invite you to discuss the announcement and ask that you direct any additional questions that you may have by visiting the thread HERE. We will be locking this thread.

 

Thank you for your understanding.

 

Warm regards,

Community Admin

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
Participant
  • 0
  • 1
  • 0
Registered since

Oct 7, 2019

Sleepbud does not charge beyond 58%

Got so many problems with my sleep buds. I love them and I hate them 🙂
Difficult to connect sometimes and will not charge more that 58%.

Participant
  • 1
  • 3
  • 0
Registered since

Oct 12, 2019

My way around the 58% charge problem....

My right bud has the 58% charging issue and in the last 2 days I have managed to be able to get the bud fully charged so I'm a little sceptical that the battery is the issue but I'd think it's more so the firmware which tells the battery unit to charge said earbuds.

 

I've discovered that when my ear bud gets to the 58% stop point, and the charge light stays solidly lit, If I push either of the buds down firmly, whilst in the charging case, and hold them down so that the charging contacts push down, the charging lights go off and then lights 1,3 and 5 come back on shortly before showing the normal charge lights. I take the buds out and put them back into the charging position and that right bud charge light starts flashing slowly to indicate that it's now charging. The left bud charge light stays lit as it is already fully charged. The right bud goes to 100% after doing this.

 

I tried the resetting of the case with a paperclip to no avail and only discovered the method above a few days ago and have had 100% success charging both buds fully so far. I'd be interested if anybody else found it worked for them.

Participant
  • 0
  • 1
  • 0
Registered since

Apr 9, 2020

Re: Sleepbud does not charge beyond 58%

Hi

I'm on my second pair of Sleepbuds, after my first pair did not charge one of the buds higher then 2%.

Now the left bud wont charge beyond 58%.

I visited one of your retail stores in Colorado trying to get a refund, but the guy in the store said that it can only be done online. he also said than if I wait for a while, I could get the new model that's coming out soon as a swap for my current pair, Is that accurate ?

Right now I can't use my buds for the left bud is not charging at all.

I would appreciate you giving me my options.

Alon

Participant
  • 0
  • 1
  • 0
Registered since

May 3, 2020

Sleep Buds

Both my sleep buds are not charging properly one day they both will charge then another only the right. I'm not sure what else to do but it is very frustrating because they are very helpful in getting me to sleep. Is it to late to get a refund? I have also trouble shoot as much as I can.

Moderator

Re: Sleep Buds

Hello, 

 

Thanks for reaching out. We are sorry that you're having this experience with your Sleepbuds. 

 

We appreciate you attempting the suggested troubleshooting. If you would like to look into what service options are available to you, please reach out to your local Bose product support team. 

 

You can reach out to your local support team via clicking this link and selecting your region, this will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country. 

 

The health of our customers, employees, suppliers and partners is a top priority for Bose. As we work through the impact of the coronavirus disease (COVID-19) you may experience longer waiting times than expected. We sincerely apologize for any inconvenience this may cause. Please check the Bose Support website, where you will find a number of options that may help address your need.

 

Thank you.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!