Thank you for the response. I believe you are correct which may be why I have gone through so many different sleep buds. I am hopeful that this will get fixed. Bose Needd live up to the reputation of quality and sound excellence their brand boast of. Brand equity is very difficult to build but, once you have it it is crucial to maintain in order to produce brand loyalty. Because of this I continue to buy expensive products from them and have high expectations.
They are using UPS for me. And they provide a shipping label for them also. No boxes provided to return the product, I just use the same box the replacement equipment. Hope this helps.
That is goodto know. Do you know if UPS requires a signature or will they leave it at my door? The problem for me is that the UPS is quite a drive from my location.
Sep 9, 2019
Thank you queeg505 for your answer. I called today the servicenummer from www.bose.nl and the very gentle man on the phone told me that Bose is common with the problems we experience. He acknowlegded my loading problem.The first batch of the sleepbuds was not oke!! He just sent me a retouticket for the case and the sleepbuds. They organised a quick replace for me and he promised to sent me a new set within the next 2 days. He advised me to upgade this new case first with the last firmware as a first act before using them https://btu.bose.com/?p=-1#section=connect
Sep 11, 2019
The same thing happened to me. They sent me a replacement pair and now the replacement pair can't find the right bud right out of the box. It didn't work correctly from the moment I opened the box. I am getting frustrated. I love the product but this is my 4th pair.
Got my 1st replacement pair yesterxay and so far so good. It is nice not to have the charging issue with the right bud and that it know lasts thru the night. I did notice that Bose is shipping replacements with the latest case firmware. It did prompt me to upfate the firmware for the sleepbuds via the app. This time, I have decided to not update the bud firmware since this is where my charging issues etc started. Keeping ym fingers crossed that this issue has gone away as need these buds for sleep since I am a bad light sleeper.
Also Bose support was very good and they got the product to me the next day which is fast. Thanks
Sep 13, 2019
I have the same charging issue with the right earbud - won't charge above 58%. There were no problems until I attempted to add to the library - which failed because there wasn't enough charge in the earbud batteries.
I got my replacement buds this week and I am so Happy!!! All is good so far! I will keep you all updated on the progress friends. My advice for this issue is to get a replacement! If you can not get a replace meant the problem will persist. Before the new buds came I was having luck carrying the case with me and connecting and disconecting the buds from time to time to ensure they were charging. The canse was always plugged too. Have a great weekend.
Thanks for reaching out and welcome to the Bose Community!
I am so sorry you are having this issue. As you have tried all troubleshooting steps, the best option here would be to reach out to your local customer support center and explore the service options for your Sleepbuds. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there.
@germandache, thank you for sharing this feedback with us. I am glad that you are back up and running again with your Sleepbuds.
I also am happy with my the replacements and the pleasant Bose customer service reps. It is best to call during the day as you will get the nice people in the UK. I explained my charging issues and the broken magnet. Didn't have to go through any troubleshooting with them. The replacements were shipped via UPS air and arrived the next day. So far my 1st replacement buds are working without issue. Bose already had updated the charging case to the latest firmware. However, the buds themselves are prompting for an update which I will not do. All my issues started after I updated the bud firmware. It is nice to not have my right bud run out of battery at night and not charge past 58%. All is good.
Also Bose, shipped the replacement buds first so I didn't have to be without any sleep buds.