PaulBe
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Oct 14, 2019

Sleepbuds caused tinnitus?

I've used sleepbuds for about a month.  Over the past couple of days I've developed a high-pitched ringing sound in my ears throughout the day.  

 

Nothing else has changed in my life apart from using the sleepbuds and I'm concerned that this is the cause.  I saw that there was a previous thread (now closed by Bose) about other users who have experienced this and I'm really concerned that the sleepbuds have caused permanent damage to my hearing.  

 

Has anyone else experienced this? If so, did the ringing subside after you stopped using the sleepbuds?

 

I'd appreciate if someone from Bose could contact me to let me know if this is a common problem?

Jessie_O
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Re: Sleepbuds caused tinnitus?

Hi PaulBe, 

 

Thank you for your post and welcome to the Community!

 

I'm sorry to hear of the issues you are experiencing with using your Sleepbuds. This is not normal behavior. 

 

I would recommend reaching out to your local Technical Support Team for assistance. Click the LINK HERE, Select your country and scroll down to 'Contact Us'.

 

I hope this helps! If there is anything else I can do, please reach out to me again! 

 

Kindest, 

 

Jessie O - Community Support

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melmar
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Oct 15, 2019

Seemingly impossible to get a refund

My sleepbuds were purchased last year in the USA. I am currently in Istanbul, Turkey. My sleep buds stopped working about 3 weeks ago. I took them, as advised by Bose USA, to the local distributor. Shortly afterwards, Bose USA announced the refund/discontinuation of the sleepbuds. 

They insist that I ship the broken sleepbuds back to the last place they were replaced (Canada) - even though they are currently with the distributor here in Istanbul. This would cost a minimum of 100 dollars, plus possible duty at the border. 

Their only solution was to ask for a replacement pair here in Istanbul, and then wait for the European market to announce their refund scheme. 

I called the Turkish distributor today and was told that A) they are not issuing refunds and B) they will not honor the warranty because the product is discontinued. So, I can basically come pick up my broken sleepbuds and too bad for me. 

The Turkish distributor basically says they can't do anything, while the North American side insists I send back a broken pair of sleepbuds in order to receive a refund. 

Aside from the completely ludicrous costly notion of sending a broken electronic halfway around the world, I am baffled how this can be called "international warranty." Basically, it is forcing me to jump back and forth between different providers/regions at the expense of my time. So much for being sorry about a faulty product, Bose! 

So, any suggestions on how this can be resolved? 

 

 

Johnbert99
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Oct 15, 2019

Re: Sleepbuds Discontinuing Discussion

I’m on my 4th pair of Sleepbuds since December of 2018. The previous pairs all had the charging problem and have been replaced quickly and without any issues. I commend Bose for honoring the warranty while they tried to rectify the problem. When the Sleepbuds work they are great! They are much more comfortable than foam earplugs and I am able to get a good nights sleep without ear pain. I plan to continue using my Sleepbuds as long as I can. I hope Bose is able to come up with a more reliable product quickly and get the Sleepbuds back on the market ASAP. Looking forward to seeing and using the new and improved  Sleepbuds! 

loveojs
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Oct 15, 2019

Horrible international warranty service

I purchased the sleepbuds in Singapore believing that Bose has an international warranty service. 

I originally live in Korea but I travel a lot due to my work. After I purchased in Singapore, the sleepbuds had problem 1 month after I purchased. I went to service center and fixed them. It was horrible that I had to go to the center and waited almost a month to get it back. After I came back to Korea, the sleepbuds did not work again. I didn't know why. There is only one service center and it was way to far away from my home. While considering when to go, I read the announcement and I wanted to return. When I called Bose Korea warranty service, they said that there wasn't any agreement between Bose headquarter and Bose Korea so they cannot accept the return since I purchased in Singapore, They said that I had to go back to Singapore to refund. It does not make sense to me that I had all the way back to Singapore just to refund the product. I clearly read the announcement that I can return it where it is  closest warranty center from my location but why they said that they have not heard anything from headquarter? Plus, isn't it worldwide warranty? Doesn't it mean that I can have warranty service anywhere in the world? Is it how Bose deal with customer that make the client suffer wasting time and energy? You admitted that your product had design defect due to your negligent research/development. I wasted my time, cost of travel and emotional stress. I request you to  either request Korea Bose to receive my return OR you as a headquarter has to received return. I can certainly send you the defect product if you pay back the price I paid plus the return shipping fee. 

I will look forward hearing from you soon.  

meredith02
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Aug 9, 2019

lost confidence in UK support

I have lost confidence in the 'UK' support centre, in the Philippines, who reported that no refund would be given after December contrary to the information from Bose. I therefore hesitate to contact them about replacing the sleepbuds with the QC20 acoustic noise cancelling headphones which are considerably more expensive than sleepbuds at £249.95 PLUS EXTRA for carry case, airline adapter (which is apparently not very robust), extra ear tips and the USB cable. 

 

Please do not suggest going to a local store as when I originally went to purchase the sleep buds from a well-known UK department store (John Lewis) near to where I live, the staff there knew next to nothing about sleepbuds.

 

Colorado Cyn
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Oct 16, 2019

Re: Sleepbuds Discontinuing Discussion

I'm not sure who reads these posts, but I am begging you to not give up on these sleepbuds. I've had my pair for about 6 months, and I am completely dependent upon them when I travel for work. I can't sleep in hotels without them. I've never had a serious issue with my pair, other than one bud dropping a connection one time and the usual charging and case quirks. These buds have been so life-changing for me, that I'm really distressed seeing your announcement.  I'm going to hold on to my pair as long as I can and hope they last until you have new technology!

Steve Do
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Oct 16, 2019

Sleepbuds bought in US and cannot return from Korea

 


However, my sleepbuds have been not working properly for a long time. The battery of the left side can't get charged. Recently I saw the recall information on the internet and tried contacting with Bose Korea but they have no idea what is going on at the moment.

 

What should I do? I have proof of purchase indeed.

 

Is there any solution for this situation? Thank you!

Kkza
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May 15, 2019

Re: Sleepbuds Discontinuing Discussion

Sleep buds are gods gift to light sleepers. Maybe im smart or maybe im lazy but I never updated my sleep buds and I have NEVER had a problem im on my 1st pair which seems to be quite rare here. 

 

For all the negative feedback here is some positive feedback. My Sleepbuds work perfectly as described and I get amazing sleeps every night thanks to Bose!

eznoh
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Oct 1, 2018

Re: Sleepbuds Discontinuing Discussion

It's that you're very lucky. I've had the magnets come off of 4 pairs, nothing to do with updating.

 

Mike