I'm gutted as I love and depend on this product. Not surprised tho. I'm on my third pair and the left is already loosing power more quickly than the right so will have to replace again. So yes, it must be a very expensive process for BOSE.
But their customer service has been impeccable. The replacements come through quickly and the returns are easy and free. Of course like everybody I'd far rather not have the hassle of returning, but I find the device so useful that I can't imagine a night without them.
I'm an insecure, jumpy sleeper, I listen out for noise and expect to be disturbed so these have done a solid job of making me feel cocooned in my own space. If anyone from BOSE is reading, thank you. Especially given all the research done on the imp of deep sleep.
I'm sticking with these and will replace my pair when I get back from my work trip rather than take the refund.
The pillow friction noise is irritating so if you really are keeping up the work on improving this product, the casing needs a rethink. The new ones are always quite silent for a few weeks until the abrasion of bring pressed on cotton pillow cases scratches them, causing too much friction. Then the irritating scrunching noise comes back. For those with long enough hair, I find it helps to have your hair over them.
Anyhow, bring on the updated version and in the meantime I'm sticking with these for as long as these will stick with me.
