Sleepbuds Discontinuing Discussion

[miklosh13]

mario64,

You are very welcome.

I received a replacement pair from Bose 6 days ago.  The date of the serial # is 10/30/2019.  So your 10/28/2019 set must be just about as new as you can get.  I also believe the discontinue notification from Bose came out around that time.

[mario64]

Thanks again. I hope these hold out

[miklosh13]

Also, from reading the posts in the Facebook group, the warrenty on your 10/28/2019 pair should be covered through 10/28/2020 - the 1 yr warrenty begins from the date in the serial #.

[mario64]

Good to know thanks! I thought the warranty was 2 years? That's what the FAQ in the OP says. Did I misread it?

[miklosh13]

Sorry, I may be incorrect.  I had thought the original warrenty was 2 years before they discontinued and 1 year on the replacements after they discontinued.

[alphalog]

I got a unit soon after the Oct announcement (manufactured 9/20/2019), but the magnet fell off after 3 months.

I received another unit in early Jan 2020 (manufactured 10/14/2019).  It's working fine so far, but it's only been about 2.5 months.

I've never had a battery last longer than 4 months, so I'm curious if the good batch lasts longer than 4 months.

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@mario64 wrote:

@miklosh13 and @alphalog Thank you!

@alphalog Were yours from 10/14/2019 any good? The set I'm looking at are from 10/28/2019

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[eznoh]

I know, I was happy to get them but alas ... The current set has lasted a couple of months but are starting to have issues. One set left after that unless they are still exchanging.

[miklosh13]

If they are still exchanging, not sure if they are exchanging during the coronavirus pandemic.  There's a chance they be shut down at the moment.  I don't know.

[guimondh]

Hello,

I too am awaiting my refund and have been since December of 2019.  I have been in touch with at least 5 separate help techs regarding this and have been told by all of them that " we will escalate this to the next level", and that "we have checked with Finance and your check is on its way".  [Edited by Moderator] I can guarantee that I will never buy another Bose product and am telling anyone and everyone about my terrible experience.  

[Cindles813]

Where is my refund check?!?! Bose received my buds 12/30/19. I called in Feb wondering what was going on? Got an email saying they were going to issue a check. Still nothing. Called back. Bose said I should receive by the end of Feb. Still nothing. Called back. Check should be received mid March. It’s mid March. Still nothing. I could really use that money NOW!