technical information on noise masking sleepbuds batteries; what size are they;

[pjpius07]

would like specifications on batteries in the noise masking sleepbuds and the recharging case. Need this information to have them transported by couriers. thank you. Philip

[jlanephoto]

I had the same idea.  I called this morning, and after a 25 minute wait to talk to an agent, was told "the system will not allow that".   Bummer.  I would have gladly paid the difference as I already have a pair of QC35ii's.   Just doesn't seem right.  

[Tegan_M]

Hello, 

Thanks for reaching out. I am sorry that your Sleepbuds are not charging. 

I would like to draw your attention to the following thread. Sleepbuds Discontinuing Discussion

Please reach out to your local Bose product support team regarding what options are available to you.  You can reach out to your local support team via clicking this link and selecting your region, this will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country.  The health of our customers, employees, suppliers and partners is a top priority for Bose. As we work through the impact of the coronavirus disease (COVID-19) you may experience longer waiting times than expected. We sincerely apologize for any inconvenience this may cause. Please check the Bose Support website, where you will find a number of options that may help address your need.

Thank you.

[sandi43@suddenlink.net]

I would like a refund on my sleepbuds will not hold a charge.  Maybe one will, or only last a few hours

[ccrivas]

Thanks so much for letting me know. I tried to call and the listed phone number says they are closed at the moment and go to resolution on line. I was going to wait until things go back to usual business but at least we know now 😞

Thanks again

[Connie1963]

Hi,

my left side sleep bud is not work properly, it stop all the times during the night, have to put back to the case and try again. Some times work for hour, but most of the times only work for a few minutes.

I know you don’t have the exchange any more, how can I get the refund?

please advise.

 Thanks,

connie

[Tegan_M]

Hi Connie, 

Thanks for reaching out. I am sorry to hear your left earbud is having some connectivity issues. 

Have you tried any troubleshooting at all? We would love to see if we can get this resolved.

If you wish to look into the available service options, please contact your local support. You can reach out to your local support team via clicking this link and selecting your region, this will redirect you to our website.  Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country.

[Stacythurmond]

For sure, last year when the news came out that BOSE was discontinuing the sleepbuds, my heart sank - I wasn’t surprised based on the amount of issues that were ongoing with charging, etc - but I was truly sad because of the amazing positive impact this product has had on my life. I’ve mentioned before that these were life changing - absolutely.life.changing. And they continue to be so important to my health. 

I wanted to let ya’ll know that they are still charging and I treat them as if they are made of solid gold. They are that important to me. 

Recently I lost one between the mattress and the floor - for a couple of days I couldn’t find it and I didn’t sleep well - my husband noticed - I tossed and turned and was up and down and out of bed - I didn’t want to face the fact that I might have vacuumed it up or something! 😞

When I found it thanks to the help of my husband - it was night and day again - back to sleeping like a baby.

I think about the Bose development team often and hope that this product will come back soon. It’s so important - and I’m SO GRATEFUL to everyone who worked on these. THANK YOU from the bottom of my heart - I still don’t have words to express how much this product means to me.

I know I am gushing - but seriously wanted the Bose team to understand the magnitude and impact y’all have had on at least one life!

Warmest regards,

Stacy Thurmond

[tcb]

Hi, I am having the same problem with my iPad.  I had some old earbuds that were downloading sounds fine but had to send them back due to charging issues.  Now I have them back the sounds I had downloaded disappeared when I connected to the new earbuds.  Now when I try to download it just kicks me out of the app.  Did you happen to come up with any resolution?  I am in Australia.  Thank you

[Joe4488]

Updating both iPad IOS and app version seems to have solved issue. Verified working on two sets see the info on message 30 of this thread.