Sleepbuds Discontinuing Discussion - Updated September 22nd
September 22nd Update
Today Bose announced Sleepbuds II, available for pre-order today! Check out the blog article for full details.
I have modified the below FAQs to be relevant to today. The original FAQs can be found in my post on this thread from today.
We're truly excited for everyone to be able to get their hands on our new Sleepbuds II! Let us know what you think.
Hey Sleepbuds Community,
Please keep all questions and comments related to announcement of the discontinuation of Sleepbuds to this thread. New threads specifically around the discontinuation of Sleepbuds will be closed or merged into this thread.
We will do our best to answer any questions you may have. Please make sure to view the FAQs here and at the bottom of this post before posting.
For the official announcement, please visit here.
As a reminder, you can return your sleepbuds for a full refund until December 31, 2019. Please visit http://worldwide.bose.com/support/sleepbuds for more information or https://worldwide.bose.com/contact to find contact information for service agents in your region.
Thank you for your support!
I’ve read online customer reviews that state Bose noise-masking sleepbuds™ have a power issue. Is that true? If so, have you fixed the problem?
A number of customers experienced issues with their original version sleepbuds™ not charging fully and/or powering down unexpectedly. In researching the issue, we learned that while the battery we chose functions safely, it did not work as consistently or predictably as it should to meet our standards, and the issue could not be fixed. As a result, we decided to discontinue the product.
Does the product present a safety issue? Is it being recalled?
No. Sleepbuds™ did not present a safety issue and were not recalled. However, because the battery we chose did not work as consistently or predictably as it should to meet our standards, we decided to discontinue the product. If your sleepbuds™ are still working fine, we encourage you to keep using them. If you encounter issues, we will continue to provide full support.
I haven’t experienced the issues you are describing. Can I still use my sleepbuds™?
Yes. If your sleepbuds™ are still working fine, we encourage you to keep using them.
My sleepbuds™ are not charging properly (including not charging beyond 48% or 58%) and/or powering down unexpectedly. What can be done to fix the issue?
Please contact Bose product support for help.
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