Jan 6, 2020
Their supply is running dry. That might be the reason. For my 6th pair they finally managed to send me a new set BEFORE I had to turn the broken set in. I was very positively surprised!
firstname.lastname@example.org Not yet. But when I contacted them they said it would be somewhere are around the third week of February. I don't have any reason to not believe them.
Feb 17, 2020
I'm having the same issue - I've called three times (January, 2/4, 2/17) and was promised an email follow-up two weeks ago, which I never received, as well as a check by last week. I just called this morning and was promised an email follow-up within three business days from Bose with my refund status, but I am not optimistic. When I called two weeks ago they at least gave me what sounded like the correct check amount with tax and said it had been processed in January, but again, have not received it.
Since updating to 2.4.1 the phone free mode option is greyed out.
I don't have any pending/incomplete sounds transfers.
Would really like to get it working!
Cheers for any help
I'd be happy to help you get phone free mode working again. Welcome to the community!
If you do not have any pending transfers or updates for the buds, then the first thing I would suggest we try is restarting your phone. If you close out of the Bose Sleep app, restart your phone, then re-open the app and test again you should be able to activate phone free mode.
If you are still unable to do so after restarting the phone, the next trick would be to uninstall the app and redownload it again. This will give us a fresh connection to your Sleepbuds and allow us to set them back up as if it was the first time the phone was connecting to them.
Let me know how you get on.