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Jun 2, 2019

Re: Sleepbud refunds

Great news! I just got my new replacement! I don't know why Custerm service told me to wait up to two months. But I withdrawed my negative comments on them!

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Jun 9, 2017

Re: Sleepbud refunds

Hi @woohling ,

 

That is awesome news!  Sweet Dreams!

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Feb 17, 2020

Re: Sleepbud refunds

Received my refund on 2/18, reportedly sent out on 2/14 per the email promised to me on 2/17 which I actually received, which was great. So it looks like things are moving along over there, thankfully!

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Feb 21, 2020

Re: Anyone actually received refund?

Sent mine back in December.  Still no refund after 7 weeks. Are you serious?

if you’re not going to refund then at least send them back. Wow.

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Feb 12, 2020

Re: Anyone actually received refund?

I’m still waiting for my refund. I have called them 3 times. Called last week, got a guy in the Philippines. He was pleasant enough. But, no real confirmation of an impending payment, as he made note of it and sent a reminder to the finance team. He told me if I don’t  see the refund in my account next week to call again. Really? Why? Why can’t they just send the funds? The first message I got after 4 weeks from sending them back was that “my bank details were “incorrect”. They were not. Maybe my bank didn’t appear on their computer’s  dropdown box? So I gave them a different bank account. Then I called again. If I actually get a refund I will have a party and invite everyone! I am sure these Sleepbuds are already sold in a sleazy market somewhere in South East Asia or Mexico. I sent mine back in November 2019. It’s now mid February 2020 
I was going to purchase a Bose Theatre System 700 but now I am not. I’m going to buy the Samsung Sound bar with subwoofer and rear speakers for a considerably less amount. I am disappointed with the handling of this situation. The sleepbuds were a great idea, but they were not quite right. My reasons will need to be posted elsewhere. 

 

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Jul 25, 2019

Re: Sleepbuds Discontinuing Discussion

My buds got so bad last week that I decided to call customer support Belgium for a replacement. The reason I had not done this much earlier is because of all stories told here about the sometimes long process it would take, and I really need them. So yesterday I called them to make an arrangement for the new buds. Although I had to send the old ones back first they did sent the new buds the same day, UPS just delivered the package! So after 24 hours I already have the replacements with the green dot on the box.

 

Thank you so much Bose Belgium for your excellent service and support!!

I will of course send the old ones back Monday.

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Jul 29, 2019

Bose sleep buds

I’ve received my new sleep buds and I’m so so happy with them. I haven’t had one issue with them! Everyday they charge 100% and I’m so happy I exchanged them!!!! I can’t sleep without them and I missed having them when I sent the old ones back! This are the BEST things I’ve ever purchased. Thank you Bose for excellent service and the BEST products on the market, Kim

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Feb 27, 2020

Re: Anyone actually received refund?

I just called today and they said the refunds are being shipped out the first week of March!

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Feb 29, 2020

Re: Sleepbuds caused tinnitus?

I'm an ENT surgeon - HIGHLY unlikely that the sleep buds caused your tinnitus

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Mar 1, 2020

Re: Recharge Sleepbuds - possible solution - So far I have achieved 100% charge on both

wow nice suggestion, i am still waiting for my replacement.

 just wanted to ask is the sleepbud still fine? or the battery is acting up