@alphalog We'll be happy to help you with an exchange of your current pair. http://worldwide.bose.com/support/sleepbuds should be the easiest way but you can use https://worldwide.bose.com/contact as well
* Marketing: It seems a lot of people were confused why the Sleepbuds cost so much, but can't play music, or have active noise cancelling. I think there are obvious reasons why that's not the case, but I think most consumers may not see that. I'm not exactly sure how the marketing (ads, website, packaging) should be changed, but I think _something_ should be changed.
It's really hard to market something with the message, "Buy this! It won't do X." That's why their marketing focused on what the product can do, not what it can't. But there might have been room for improvement at the next layer of information - i.e., the website or literature the prospective customer consults to get more information. That should have explained why music can't be played and why noise cancelling wasn't included. People like to feel informed, and leaving them in the dark about something like this just lets them draw their own conclusions - e.g., Bose has no idea what people want and is out of touch. Hardly the message they needed to get across.
I agree with many of the contributors here. When the sleepbuds work they have been a god send and have genuinely improved my sleep. However they have also caused some stress normally when you are trying to get to sleep.
I will miss them and hope that you do indeed try to get a product to market that works.
Thanks for finally facing in to the issues. As others have said, quicker response in future will help to ensure that your loyal customers remain loyal.
Overall well done for apologising and accepting that it’s back to the drawing board.
I'm looking for some advice: I might be one of the luckier ones - my sleepbuds have worked almost perfectly for the past 10 months. Maybe 2-4 times have one (or both) buds not recharged to 100%. I think in those few cases one of them only got to like 38% or something, or maybe both. Either way, I removed/re-seated the buds, charged for a half hour and could then get thru the night...
Regardless, I want to ask: Am I risking a 'good' pair if I turn them in to a local Bose store for a 'new' pair, with 'better' batteries? And that assumes that I can exchange in that way... I do NOT want to mail in what I have and be without anything for 2+ weeks. But again, assuming I can do an in-person exchange, am I being foolish to get rid of something that essentially works, for something that may not work nearly as well?
How long have the 'new' batteries been in production, and have you metrics on how many of *those* have resulted in failures/returns? In other words, are they commercially better, or simply scientifically better?
I don't have answers to your questions, but I've had mine for just over 3 months, and they've been almost problem free. I think your partial charging issues are due to the buds getting unseated from the charger, not from a battery issue (it happens occasionally to me, too). I've only had minor issues. First, the app would show the buds as disconnected at night or when I woke up. I fixed that by "forgetting" the buds, clearing the app's data, and then re-pairing. Then, one bud became very quiet, and on close examination in turned out it was full of earwax. Two minutes with a toothpick fixed the problem completely. Finally, I had the pillow noise that every other side sleeper experiences, and that's fixed pretty much completely using masking tape.
So, I'm going to take a gamble and keep the sleepbuds. It' still possible that I have a "dud" pair since it's only been three months. But yours have lasted 10 months!
Sep 19, 2018
This is truly a shame.
Jun 25, 2019
This is so sad. I LOVE my buds, when they worked. I’ve had six pairs and Bose has been great about replacements. Last tech told me let the case battery drain, don’t keep it plugged in. This pair has lasted about a month. I will take the refund sadly. These have helped so much with a snoring partner. Any other brands? I’ve been all over the net trying to find an alternative
Oct 1, 2018
Oct 3, 2019
I just received my third replacement set and they have not (as of yet) stopped working. I was told that I would have a full year warranty starting when I received them, but then got the email that I could only return them until December 31 of this year. I really believe that we should have that date extended until maybe December of 2020 or at least June of 2020. Only giving 2 months seems a little harsh. I would like to know if that time frame can be extended a bit for people who have only recently received a pair of these?