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NicoQ
Quiet Contributor
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Oct 6, 2019

Bought Sleepbuds in US and can't return from Chile

Hey all,

I've tried looking for support on the main Topic regarding Sleepbuds return. I've also tried my local Bose support contact and they said that I should reach for the official sellers of Bose products in my region. Unfortunately, the solutions given were not quite useful since here in Chile the official sellers won't give me refund. They say that since I bought the Sleepbuds from the US website, they can't do anything about it. 

I bought my Sleepbuds on the US website in 2018, when they were not yet available in my country.

 

Could you please tell me what to do in order to get the refund?

 

Regards,

Nico

 

meredith02
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Aug 9, 2019

Re: Sleepbuds Discontinuing Discussion - Possible alternative / stop-gap measure

Thank you fractalbrain and CarolR for the alternative suggestions which are really helpful. There are several other people like me who are affected by the failure of sleepbuds and are looking for alternative solutions.

 

I have tried using just the sleepbuds with a fan on in the background which has worked - but it's getting too cold in the UK to have a fan on unless I buy a fan heater which I don't really want to do [dries the air, expensive on electricity etc]

 

In an earlier post I was asking about the Bose QC20 acoustic noise cancelling earbuds although I realised once I had posted that I had ranted about the price and not posted my question of whether they would be a suitable alternative to the sleepbuds - toriellen, for example, has  posted about using the QC20s at night with ear cutouts in the pillows. I'm keen to know other people's experiences!

 

 

eznoh
Audible Advocate
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Oct 1, 2018

Re: Sleepbuds Discontinuing Discussion - Possible alternative / stop-gap measure

Since the QuietOn doesn't stream or alarms and the Google Pixel Buds have just a 5 hour battery life, I'm looking into this alternative:

AcousticSheep SleepPhones Wireless | Bluetooth Headphones

https://www.amazon.com/AcousticSheep-SleepPhones-Bluetooth-Headphones-Rechargeable/dp/B00EZ4A3YU/ref...

 

Using the Android app: White Noise

https://play.google.com/store/apps/details?id=com.tmsoft.whitenoise.lite

 

which has many sounds to choose from and alarms.

 

Mike

 

 

mmtrago
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Oct 20, 2019

Re: Sleepbuds Discontinuing Discussion

I sent my buds in for a refund and tracking number says it was delivered on Friday. Will I receive a confirmation of item received or anything like that?

kaiserh
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Jul 7, 2019

Re: Sleepbuds Discontinuing Discussion

@meredith02 

Here are the sounds

https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Altitude/Altitude.wav
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Boardwalk/Boardwalk.wav
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Campfire/Campfire.wav
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Cascade/Cascade.wav
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Circulate/Circulate.wav
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Country%20Road/Country%20Roa...
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Downstream/Downstream.wav
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Hideaway/Hideaway.wav
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Marina/Marina.wav
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Rainforest/Rainforest.wav
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Rustle/Rustle.wav
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Shore%20Line/Shore%20Line.wa...
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Shower/Shower.wav
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Songbirds/Songbirds.wav
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Swell/Swell.wav
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Tranquility/Tranquility.wav
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Warm%20Static/Warm%20Static....
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Window%20Seat/Window%20Seat....
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Squall/Squall.wav
https://downloads.bose.com/eb/drowsy/Android-Production/Sound%20Library/Windswept/Windswept.wav

miklosh13
Audible Advocate
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Jun 3, 2019

Re: Sleepbuds Discontinuing Discussion - Possible alternative / stop-gap measure

I purchased the AcousticSheep SleepPhones before Bose Sleepbuds.

 

I sleep on my side and the SleepPhones make my ears a little sore after a few hours.  Also not too crazy about the headband - I can feel it on my forehead when I try to sleep.

 

 

IM
Quiet Contributor
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Sep 30, 2018

Can not return sleepbus in Israel and I need Bose help

Dear Bose,

I contacted Bose local official service in Israel (newpan) about the announcement of the sleepbuds return and refund.

I purchsed my sleepbuds in the US.

The bose official service in Israel refuse to accept the sleepbuds because the set was purchased in the US and not in Israel.

I live and Israel and therefore I strongly urge bose to help me return my sleepbuds and obtain a refund.

I have a proof of purchase ( Target shop at Boston, 249.99$).

 

I look forward to hearing from you as soon as possible.

 

Yours sincerelly,

 

IM

Moderator

Re: Sleepbuds Discontinuing Discussion - Possible alternative / stop-gap measure

Hi all, 

 

Thank you all for your contributions to this thread. 

 

I would like to add an update as of 23/10/2019 if you were having issues with the Exchange/Refund/Return Process from your regional Bose Support teams, this should now be resolved and we would highly recommend that you reach back out to the support in your region for further assistance. if you have any issues with this process after this update please do let us know.

 

Kind Regards, 

Hector B 

mmtrago
Silent Starter
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Oct 20, 2019

Re: Sleepbuds Discontinuing Discussion - Possible alternative / stop-gap measure

Mine were delivered back to Bose on October 18th for a refund. How do I know if it's being processed? 

Moderator

Re: Sleepbuds Discontinuing Discussion - Possible alternative / stop-gap measure

Hello mmtrago,

 

Thanks for getting in touch, you can call the customer care team in your area for updates on the progress of your refund. 

 

I hope this helps, should you have any further questions please get in touch.

 

Kindest regards,

Zoe C