Seemingly impossible to get a refund
My sleepbuds were purchased last year in the USA. I am currently in Istanbul, Turkey. My sleep buds stopped working about 3 weeks ago. I took them, as advised by Bose USA, to the local distributor. Shortly afterwards, Bose USA announced the refund/discontinuation of the sleepbuds.
They insist that I ship the broken sleepbuds back to the last place they were replaced (Canada) - even though they are currently with the distributor here in Istanbul. This would cost a minimum of 100 dollars, plus possible duty at the border.
Their only solution was to ask for a replacement pair here in Istanbul, and then wait for the European market to announce their refund scheme.
I called the Turkish distributor today and was told that A) they are not issuing refunds and B) they will not honor the warranty because the product is discontinued. So, I can basically come pick up my broken sleepbuds and too bad for me.
The Turkish distributor basically says they can't do anything, while the North American side insists I send back a broken pair of sleepbuds in order to receive a refund.
Aside from the completely ludicrous costly notion of sending a broken electronic halfway around the world, I am baffled how this can be called "international warranty." Basically, it is forcing me to jump back and forth between different providers/regions at the expense of my time. So much for being sorry about a faulty product, Bose!
So, any suggestions on how this can be resolved?