byheaven
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Oct 9, 2019

Sleepbuds bought in US and cannot return from China

Hi, I bought a pair of sleepbuds last year on the official Bose web-store. 


Then I went back to China after graduating from the college. However, my sleepbuds have been not working properly for a long time. The battery of the left side can't get charged. Recently I saw the recall information on the internet and tried contacting with Bose China. But I was told that I have to return it to USA.
However, I cannot find the option to select the address from China on the website: https://www.bose.com/en_us/forms/sleepbuds_returns.html
Is there any solution for this situation? Thank you!

 

[Edited by moderator]

5 REPLIES 5
Moderator

Re: Sleepbuds bought in US and cannot return from China

Hi byheaven, 

 

Thanks for posting and welcome to the Bose Community. I am deeply sorry to hear that you have had this experience 

 

Please reach out to Bose China via this link here and the team should be able to assist you with this exchange. 

 

If you have any issues with this please do let us know. 

 

Kind Regards, 

Hector B - Community Support 

byheaven
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Re: Sleepbuds bought in US and cannot return from China

Hi Hector B,

Thank you for the replying.

 

I have contacted with Bose China and been told that they have no policy for returning products bought out of China. They can only help to change a new pair of sleepbuds which is not I wanted.

 

So what can I do to return the broken sleepbuds and get a refund? Thank you!

Moderator

Re: Sleepbuds bought in US and cannot return from China

Hi Byheaven, 

 

Thanks for posting and updating us on this! 

 

Can you please confirm if you have proof of purchase for the Sleepbuds? 

 

I look forward to hearing back from you regarding this. 

 

Kind Regards, 

Hector B 

byheaven
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Re: Sleepbuds bought in US and cannot return from China

Hi Hector B,

I bought the sleepbuds last year on the official Bose web-store. [edited by moderator]

The email screenshots are attached below. Thank you!截屏2019-10-1210.58.07.png截屏2019-10-1210.58.43.png

 

Moderator

Re: Sleepbuds bought in US and cannot return from China

Hi Byheaven, 

 

Thanks for reaching out to us today and updating us on this! 

 

We have sent you a Private Message regarding this. Please respond as soon as possible. 

 

Kind Regards, 

Hector B