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ariklahav@gmail.com
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Nov 10, 2019

Sleepbuds bought in USA can not be return from Israel.

Hi, I bought a pair of sleepbuds a few months in Bose store in Miami.

Then I went back to Israel. However, my sleepbuds have been not working properly for a long time.  Recently I saw the recall information on the internet and tried contacting with Bose Israel. But I was told that they can not help me.
However, I cannot find the option to select the address from Israel on the website: https://www.bose.com/en_us/forms/sleepbuds_returns.html
I don'td have the proof of purchase. Is there any solution for this situation? Thank you!

3 REPLIES 3
Moderator

Re: Sleepbuds bought in USA can not be return from Israel.

Hello, 

 

Welcome to the community, thanks for reaching out. 

 

I am sorry to hear that you are experiencing issues with returning your Sleepbuds. This will have to be discussed through your regions Bose product support team, do note that proof of purchase may be necessary in order to provide any service. 

 

I apologise that we could not do more to assist you via this platform. 

 

Kind regards, 

Tegan M - Community Support 

ariklahav@gmail.com
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Re: Sleepbuds bought in USA can not be return from Israel.

Hello,

How can i get in contact with this regions Bose product support team?

I have kind of proof of purchase from my credit card providor.

Regards,

Arik Lahav

Moderator

Re: Sleepbuds bought in USA can not be return from Israel.

Hi Arik, 

 

I apologise for any confusion there. Our team in Israel can be contacted in the information provided in this link.

 

I hope this helps!

 

Tegan M