Sleepbuds failed - support not helping
I purchased the sleepbuds back in the fall of 2019. Not long after, the left bud failed. I received a replacement shortly after around January of 2020. Now the magnet on the left bud detached and stayed in the case. I contacted support and they won't send a replacement until I return the broken one (Implying I'd keep/steal the broke one). Given the fact that my city is on lockdown, its pretty unrealistic to expect customers to be shipping things around, let alone depriving them of the product until the broken one is received. I'm not the one who sold a defective product and your support approach to the matter is punitive. In addition, I'm informed there is a high likelihood that UPS will not be picking up packages from residents so I can't even reliably ship them out if I wanted to. All this hassle for a defective, discontinued product that you're simply going to throw in the garbage when you get it.
I don't appreciate being punished for thieves actions or being lumped in with them. For how expensive this product was, I'm seriously disappointed in Bose's response.