one of my sleepbuds is not charging. I have reset the case, multiple times and all the lights come on. The sleepbuds in question, shows the case light flashing, but doesn't charge. The first time, it stopped on 6% charged, this time it is stopping on 48% charged. Any advices on how to fix it?
Thanks for posting in the Community! Sorry to hear about the power troubles, but would be happy to help.
Can you connect the charging case to a computer with a USB cable and check to see if an update is available? The link to the updater can be found HERE.
Let us know if this helps with the issue!
Tony A - Community Support
Thanks for posting. Would it be possible for you to try updating on a different computer? Or trying to use a different browser?
Please come back and let us know.
Tony G - Community Support
Okay I checked my connections and used a different USB cable so all good. Hard to tell if there's an improvement yet with the case so will play around with them.
Thanks for the updates and sorry to hear that the steps above did not resolve the issue. I would recommend contacting the Sleep Buds team for further support on the product. The contact info should be: (800) 905-1273 (Mon-Fri 9am - 9pm, Sat 9am - 7pm ET)