Moderator

Re: Sleepbuds not charging

Hello edge0504,

 

If you are unable to get them to fully charge, have updated the case, and removing/re-inserting them in the case is unsuccessful then please contact our dedicated Sleepbuds team for further assistance. They can be reached at (800) 905-1273 (Mon-Fri 9am - 9pm, Sat 9am - 7am ET).

 

Please come back and let us know how it goes! 

 

Best Regards,

 

Greg - Community Support

MileHigh
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Re: Sleepbuds not charging

Having exactly the same issue.  Left Bud not charging more than 48%. Right bud 100%.  Charging case updated to 2.0.0.0 and reset, still no help.

 

The case shows both buds fully charged.  App left bud 48% and goes flat during the night suggesting it is not an indication problem.

 

I am not in the US so I guess it will be a visit to my local service center.

 

 

MileHigh
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Re: Sleepbuds not charging

New retail box supplied by customer service center.

Great support from Bose.

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edge0504
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Re: Sleepbuds not charging

How did you get in touch with Bose support?  Email, Web and Phone??

jonat
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Re: Sleepbuds not charging

Phone worked for me. Hold time was quite long (30 minutes or so), but once I got an agent on the phone he was very patient and helpful.

MileHigh
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Re: Sleepbuds not charging

My service center nearby.  Walked in!

 

Very Helpful.

Shyras
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Right sleepbud wil only charge untill 48%

Hello from Hollland, I hope you can help me. I have the sleepbuds since November and use  them with much joy every night. Only the last three days I can no longer charge the right sleepbud to 100%. It will only charge to 48% according to the App (should be enough for 7 hours but the right sleepbud already stops producing sound after a few hours).

I have tried resetting the Charger without any result. I also updated the firmware this week. Does anyone knows a solution?

Thanks and regards
Shyras

Moderator

Re: Right sleepbud wil only charge untill 48%

Hey Shyras,

 

Thank you for reaching out to the community, and we're sorry to hear about the difficulty you're experiencing. We appreciate all the troubleshooting you've done as well,  and there are a few more steps we'd like for you to try:

 

Can you try removing the Bose Sleep app and reinstalling? 

 

If possible, please also try using a different USB charger and let it fully charge. 

 

 

Let us know how everything works out for you when you get the chance. 

 

 

Thank you again,

 

 

Mohsin - Community Support

 

 

 

jamespaulley
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Re: Right sleepbud wil only charge untill 48%

I'm having this too. None of those steps helped.
Shyras
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Re: Right sleepbud wil only charge untill 48%

Dear Moshim,

Thanks for your advice, but I can not test it. Yesterday I contacted Bose Support in the Netherlands and they adviced me to send the charger and the Sleepbuds to them for replacement. So I did and now I am  waiting  for new ones. 

 

Regards Shyras