Thank you for your comment.
I sincerely apologize for this inconvenience.
I am going to send you a Private Message to ask for some further details, please look out for this so I can help you in the most efficient way.
Hi Jazztim and Mustafab,
I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.
Thank you for your post and welcome to the community!
I'm sorry to hear that you are experiencing issues with your Sleepbuds.
I would suggest contacting your local technical support for assistance. You can find the details by clicking HERE, selecting your country of residence and scrolling down to 'Contact Us'.
I hope this helps.
Have a great day!
Same problem, at least my sleep buds made it to 5 months. Bose this problem has been going for 6 months, in this forum, how about telling us what the problem is and what the fix will be moving forward. Reputation taking a big hit. We all paid decent money for this product, therefore expect a quick solution.
Same issue here, and I've also tried all the "fixes."
The case shows the right bud fully charged, then the app shows it at 38%. Then I kill and restart the app, and it shows it at 47%, or 48%. So, to summarize...
1. The case thinks it's fully charged.
2. It's not fully charged, according to the app.
3. The app doesn't even really know how much it's charged.
I've updated the firmware, reset the case, deleted and reinstalled the app.
Is anything being done to address this issue? Seems like a lot of people are having it.