Jan 6, 2019
Hi, I just got a pair of SleepBuds and have been using them for 5 days and I think they are absolutely incredible. Dr. Bose strikes again. I hear zero snoring for the first time in years. It's heaven.
My ears have to get used to having something in them all night but that's my only issue and I think that will pass.
One question. I thought I saw somewhere there was a "find my sleepbuds" feature in case you misplace them. I can't find it now. Did I imagine that?
Thank you, Jessassi
Mar 11, 2019
I have the exact same problem. The left bud only charges to 48% according to the app. The case says that it is fully charged. So far, I've had no issues with the right bud. I have tried updating the firmware, cleaning the connectors in both the case and the buds themselves, charging the case fully, and restarting the case. None of this works. I really loved these when they worked but I'm highly disappointed that I spent $250 on these and they only lasted 2 months.
Thank you for reaching out to the community, Sorry to hear that you are having issues with your Noise-Masking Sleepbuds.
Have you tried the troubleshooting recommended by Tony_A in the beginning of the thread?
If you try those and if they don't resolve the issue, I would recommend that you contact your local technical support by clicking Here.
Select you region and scroll down to the bottom of the page and select "Contact us" where you can find the contact details.
Hope this helps!
Liam G - Community Support
I purchased the sleepbuds in Japan around Oct. 2018, recently my right one is stuck at 48%, and I am not using it everyday, but it really bothering me.
I am currently travelling in China, and I contact the local support of Bose, they are asking for my purchase receipt, otherwise I need to pay 1,300(CNY) to replace for a new one.
I just don't understand why Bose need the pruchase receipt, to verify it's not stolen? when I contact Apple Custom Support, I only need to send my device, they will handle all the other things.
@Tony_G , do you have any suggestions?
Many thanks for your question and I'm sorry to hear you are having this issue.
You are correct, as you have made the purchase in Japan but contacted the Customer Support Team within China, they may request proof of purchase to process the replacement under the warranty of the Sleep Buds.
If you have any further questions, please do not hesitate to contact us.
Leon_C - Community Support
Then I can only hope it self healed, there was no instruction for saving the purchase receipt,
and there is serial number on the bottom of the charging case, I was expect it working like Apple Customer Service.
Apr 11, 2019