Sleepbuds not charging

Audible Advocate

Re: Sleepbuds not charging

On my 4th set. Charging issues and failing magnets. Not like it is just one issue.
Quiet Contributor

Re: Sleepbuds not charging

I have the same problem. My right bud always stops charging at 58% and I've tried everything;
-Resetting the case.
-Resetting the app
-updating Firmware
But nothing seems to work. I've chatted with the live support on the site and I've been told after I told them what's . wrong that they will contact me immediately but I still have nothing form about a week ago. You would think paying that ammount of money you would get a better product, or at least having a statement from bose since this is happening to A LOT of people. 

Silent Starter

Re: Sleepbuds not charging

I have the same issue. I noticed that if I charge the buds in the opposite orientation -- i.e right bud on left charger -- it seems to charge. Once I got over 60% charge, I was able to do the firmware update and now both are charging.

 

Not sure if this helps others, but worth trying.

 

Robert

Audible Advocate

Re: Sleepbuds not charging

Charging them in the opposite side worked for me too. This is my second pair. I have only had this part for 2 months and they are running down during the night. So frustrating!
Silent Starter

Sleep bud not charging

The left sleep bud is not charging. I have reset the charging case and reinstalled the app yet no change. The light in the charging case comes on but remains solid. The right ear bud charges and connects just fine.
Moderator

Re: Sleep bud not charging

Hi Sawyer, 

 

Thanks for posting and welcome to the community I am very sorry to hear that you are having this issue and would love to assist you further. 

 

I would recommend that you check out these steps here. As well as attempting the other steps in this thread, if the issue still persists, I would highly recommend getting in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.

 

Kind Regards, 

Hector B - Community Support 

Audible Advocate

Re: Sleep bud not charging

Hi all here ...

 

I have concluded this issue as I have changed my sleeping buds 3 times, the 3rd got same issue the right buds not charging beyond 58% .. then I removed the buds from charging case and let the case recharge without the buds .. then the case got fully charged .. I put the buds back to the case .. both buds got fully charged without any issues .. so every time I recharge the case without the buds and works fine with me without any other issues .. thanks Mustafa