Thanks for posting and welcome to the Bose Community.
We appreciate your trying the Sleepbuds and sorry to see they didn't work out for you and suggest you should contact a medical professional for help with your tinnitus.
If you're looking to return your Sleepbuds, please contact support over the phone.
Go HERE, select your region, scroll to the bottom of the page, choose "Contact Us" for the phone number for support.
Joel - Community Support
Mar 6, 2019
I only play mine for 45 mins until I go off to sleep. I would like to be able to play other relaxing sounds through the buds as well as those within the app. Any plans to allow these to blue tooth to what ever sounds you have on your phone?
Right now there is no plans to do this. Due to the design of the earbuds these sounds are specifically sound engineered to work with the driver that is inside the bud. Due to the size of the bud, the sounds have to be equalised in various different ways to make them sound even remotely the same when they are inside your ear.
We put a lot of work into the technology and I don't believe this will be possible with the design of the buds.
Jun 5, 2019
For instance, sounds for tinnitus like https://www.youtube.com/watch?v=firtRdXwAfc will be very usefull...
Do you plan to propose this type of sounds?
Thanks for posting. Those are some great suggestions! We will pass them along to out Sleepbuds team for future consideration.
Tony G - Community Support
Hello Thierry M,
Thank you very much for your feedback, welcome to the community!
At this time we do not have any information regarding new sounds which will be integrated into the Sleepbuds, however I will happily pass this suggestion onto the development team for consideration.
Have a lovely day.
Jul 3, 2019
Just bought these 2nd hand from a high street electronics store. They are clearly sold as "Headphones" with "sound canceling" technology.
Now find out they will not play audio! I have heard a lot of possitive things about the quality of BOSE sound systems and I was very much looking forward to trying my first BOSE product.
Must say this is my first and last time to try a BOSE product. What a pointless limited product which is miss identified easily and useless to (it would seem from these posts) so many.
Back to see if I can get a full refund and swap for some apple ear buds
Aug 31, 2019
I have been concerned about the low intensity microwave radiation ie the Bluetooth Class 3 emitted by the Sleepbuds. I then read about how the Sleepbuds store the sounds locally and was skeptical until my Sleepbuds disconnected from the app and continued to stream the ambient sound I had chosen. I would greatly appreciate understanding how this works. I am prepared to d/c using the Sleepbuds due to my concern over the exposure to low intensity microwave radiation. Thank you.
Hello Jen H,
Thanks for reaching out via the Bose Community. Great question!
The Sleepbuds feature internal storage to enable sounds to be played directly from the buds, rather than having to maintain a streaming connection to your smartphone which can decrease the battery faster. The product is completely safe to use, you needn't worry about microwave radiation.