Software problems, hardware problem and rubbing on pillow noise
last week on Wednesday I send a support request via the form on the Bose Thailand website, but I didn't receive any confirmation. So I followed the instruction from the website and sent an email to support(at)bose.com but I also didn't receive any answer....
Dear Support, I sent the text below via the Support Contact Form on the Bose Thai website but I didn't receive any confirmation... Dear Support, I have some problems with my Bose Sleepbuds. I them bought when I was in Taiwan and now I'm back in my home base in Thailand. Since the beginning I had problems with high pitched noises that were occurring after 10-15 minutes, luckily this problem was solved by using the phone-free mode.
With your last update (from 25. June) I have a similar problem with high-pitched noises (especially in the left bud) after ~10 minutes in the phone-free mode, that's reproducible.
Also the "chirping" that people describing in your support forum came back with the update. The things I've done to solve this issues: - Latest software update - Reset the charging case - "Forget" the Sleepbuds in the app and repair with my phone - Put mobile phone in airplane mode - Tried a different phone This bothers me a lot since the Sleepbuds made my life so much better! Since last night I have a hardware problem too.... The magnet of the right bud got loosen and now sticks to the charging case. How can I send them back for repair? Thank you in advance! best regards, Daniel
Futhermore I'd like to ask when the decals for the "rubbing on pillow noise" problem will be available?
At Indiegogo you've said that they'll be available in December/January. That's already 6 months ago.
The sleepbuds made my sleep so much better (until the problems occured), but the QA and support is just horrible 😞
Thank you in advance!