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daniel_s
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Jul 8, 2019

Re: Software problems, hardware problem and rubbing on pillow noise

Dear Vicky,

Thank you for your answer!

I don't understand how the local support can help with a general software problem?
From other posts I can see that other people have similar problems...

 

best regards,
Daniel

daniel_s
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Jul 8, 2019

Re: Software problems, hardware problem and rubbing on pillow noise

Dear Support,

 

I'm still waiting for an answer...

This is the fourth time I'm asking the same question and being ignored!

I feel stupid to beg you to address my issue and make your product work.

 

regards,
Daniel

Moderator

Re: Software problems, hardware problem and rubbing on pillow noise

Hello Daniel_S, 

 

Thanks for reaching back out. 

 

As mentioned previously, with the symptoms your Sleepbuds are displaying, it would appear that they are experiencing a hardware fault. We are unable to fix this via the Community and would recommend that you continue this conversation with your local support team. 

 

We are sorry for any inconvenience caused. 

 

Kind Regards, 

Vicky W 

daniel_s
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Jul 8, 2019

Re: Software problems, hardware problem and rubbing on pillow noise

Dear Vicky,

 

I wish I could! Bose doesn't supply enough replacement units to their partners and I have to wait for weeks and still haven't got any positive message...

 

Bose' customer service is just a joke.

Moderator

Re: Software problems, hardware problem and rubbing on pillow noise

Hi Daniel_S, 

 

Thanks for updating us on this. I am deeply sorry to hear that you have had this experience. 

 

Could you please confirm the region that you are located in? 

 

I look forward to hearing back from you. 

 

Kind Regards, 

Hector B 

daniel_s
Quiet Contributor
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Jul 8, 2019

Re: Software problems, hardware problem and rubbing on pillow noise

It's getting really exhausting....

As I mentioned in my first post my location is Thailand.

 

Moderator

Re: Software problems, hardware problem and rubbing on pillow noise

Hi daniel_S, 

 

Thanks for posting and updating me on this. 

 

I can't look into this further for you due to your location and would recommend that you reach back out to Thailand Support and ask if they have any updates or progress on this. 

 

Kind Regards, 

Hector B