Sounds playing through phone and not sleepbuds
Bose product name sleepbuds II
Firmware Version NO IDEA
App Version no idea
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.) IPHONE X
Detailed description of the issue and steps to reproduce
I started the app as usual last night and the sleepbuds required an update so I followed the instructions. Now the sounds will only play through my phone and not the sleepbuds themselves. Sleeping next to a heavy snorer, I’ve used these successfully for over 2 months and last night I got very little sleep due to them not working. I’ve tried deleting the app, restarting Bluetooth, resetting the case and re-pairing the sleepbuds themselves. Very frustrating.
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.) bedroom
When did you start to experience the issue? Did it work correctly previously?
worked perfectly before, now I can’t sleep without them. Your update broke them.
Any troubleshooting steps you took
restated Bluetooth, reset phone and charging case, reinstalled app, re-paired sleepbuds.