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bim
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May 10, 2019

Support for sleep buds after 01.01.2020

Hello,

I'm almost giving up on the decision to get a refund for the sleep buds. I tried to get an alternative, but none can beat the Bose sleep buds. I'm willing to compromise the fact that left bud is almost always charging 58%.  Before making final decision, could you tell if sleep buds service will be discontinued after 01.01.2020 and if no, would there be software updates. Thank you.

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Moderator

Re: Support for sleep buds after 01.01.2020

Hello bim,

 

Thank you for posting. I would be happy to answer this for you.

 

We are not stopping support for the Sleepbuds at the start of 2020, so you will be able to continue using them. 

 

Should you run into any technical difficulties as well, we will still have a support team in place and can continue replacing sets under the warranty period, while our stocks last.

 

We don't currently have any information on the plans for future software updates to share at this time. However, we will continue to update the community when we do have more information to share.

 

I hope this helps. Let me know if you have any further questions.

 

Kind Regards,

 

Keith L - Community Support

AlcuZan
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Jan 6, 2020

Re: Support for sleep buds after 01.01.2020

There will be no software updates and there will be no successor to the sleepbuds. Bose lied to us. They gave up on the product because they couldn't fix it.

Moderator

Re: Support for sleep buds after 01.01.2020

Hello Alcuzan, 

 

Thanks for reaching out. We remain committed to developing innovative solutions to help the millions of people who struggle to fall asleep and stay asleep. We are committed to supporting customers whose Sleepbuds are working properly. We will continue to support the Bose Sleep app through bug fixes and operating system upgrades on both iOS and Android.

 

I apologize that you have been misinformed in this instance. 

 

Kind regards,

Tegan M 

 

 

AlcuZan
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Jan 6, 2020

Re: Support for sleep buds after 01.01.2020

Hello Tegan_M,

 

I am very confused right now. I get different statements from Bose support and I cannot tell what the truth is. I would love to be able to believe you, but I am not sure if I can or if this is just another standard company excuse. I would really like to know if you can prove to me that all hope is not lost and that Bose will in fact once again change my life with a new version of Sleepbuds. If this is the case, I would apologize immediately and Bose would regain my trust entirely. But again, I am very sceptical.

Moderator

Re: Support for sleep buds after 01.01.2020

Hi AlcuZan, 

 

I am very sorry that you have been left feeling this way. Regrettably we have no proof to provide you but we are looking into alternatives of a successor of the Sleepbuds, we just have no further information regarding this to share at this time. We do thoroughly appreciate your patience and I am sorry that you have had this experience, we just do not have any confirmed outcomes as of yet. 

 

Kind regards,

Tegan M