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otonvd
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Apr 15, 2019

Use two sleepbuds from different cases

Hi all,

 

I have a tricky question that I haven't seen posted before.

When I first bought the sleepbuds, one of them (after some days) had the well known "chirping" problem.

I asked for a replacement, and I was told to send only the defective sleepbud, so I kept the case and the other one.

 

After some weeks with no problems with the replacement...guess what, again the chirping problem in one of them.

Now I wonder, since I still have one of the sleepbuds from my first pair, is there a way to "pair" the two good ones? I've tried several times, uninstalling and reinstalling the app, draining the battery of the one that doesn't work, but I didn't succeed, apparently there is something that prevents you from using sleepbuds that has not been "paired" from fabric...

 

Does anyone have a clue on this?

Is it actually possible to use one sleepbud from each case?

Thanks!

Oton

My first pair of sleepbuds had the well 

1 REPLY 1
Moderator

Re: Use two sleepbuds from different cases

Hi Otonvd, 

 

Thank you for taking the time to post and welcome to the community!

 

In regards to your query, you will not be able to use a Sleepbud from each case. At this point, I would suggest contacting your local technical support for assistance. You can find the details by clicking HERE, selecting your country of residence and scrolling down to 'Contact Us'.

 

I hope this helps. Have a great day!

 

Kindest,

 

Jessie O - Community Support