I am very sorry to hear about your experience with your Sleepbud refund request and I understand your frustration.
In many countries, our customers will need to contact approved local distributors or local service centers to access service options or, in this case, request a refund. Please rest assured that we are committed to make sure that all our customers, wherever they are located, are able to replace their Sleepbuds or request a refund if this is the choice they have made. On a side note, I would like to point out that proof of purchase is required in order to obtain a refund.
I would love to help you with this and I will be contacting you via private message very shortly.