Thank you for your message, welcome to the community.
I am very sorry to hear that you have been experiencing this issue with your Sleepbuds. If the troubleshooting within the forum have not proven to resolve this charging issue you are experiencing, I would encourage you to get in contact with your regions official Bose Product Support team, an agent will happily assist you with this further.
Please follow this link, select your region and scroll down to "Contact Us". There you will find the appropriate contact information.
Tegan M - Community Support
I am now part of this frustrated group! Right ear bud not charging at first now the left one! Yes they are on the charger right, the case is charged and yes I reset the case. Seriously Bose...you are premium product company, it seems there is a serious issue and all the canned responses just say to call the support line and it seems the answer is sending customers a replacement pair that seem to stop working too? All my issues started 41 days after I bought them...conveniently after my 30 day return period! Very disappointing...especially for cost.
Jun 12, 2019
I returned mine today for a replacement set. I will see if they work...if not I want my money back. I figure they have to know that this is a widespread issue with current models already in use so hoping some work is being done with newer models.
Jun 14, 2019