Felixgerlach
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Dec 25, 2018

Re: annoying hum/buzz after a few hours

Many people have the same problem, see here:

https://community.bose.com/t5/Sleepbuds/High-pitch-sound-problem/m-p/176449#M1377

Bose repeatingly suggests to exchange the sleep buds, but this didn’t help anybody here. I got my fourth pair now, still the same problem.
Just disappointing, especially for a brand like Bose. Shame on you.
Negan_TWD
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Feb 1, 2019

Re: annoying hum/buzz after a few hours

Having the exact same issue. In the first night they were completely silent, but at the 2nd or 3rd night they started to have a really annoying background noise whenever I was playing a Bose sound. 

 

It is some faint, high pitched twitter, sounds a bit like a cricket but with a frequency of 5-10x per second. It is not loud, but it's definitely noticeable and focusing on it is enough to drive you insane.

 

I even exchanged my first pair with a new one but it's having the same issue, tho it twitters a little bit less than the first one. If it keeps doing it I guess I have to refund them. God **bleep** it 😞

c3ll4r_d00r
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Oct 12, 2018

Re: annoying hum/buzz after a few hours

Yeah if you bought within 30 days. I have the exact same problem. If not within 30 days:

*YOU ARE NOT ENTITLED TO A REFUND*

No one will help.

If replacements don't work, the solution is a replacement..
dandrewk
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Jul 19, 2018

Re: annoying hum/buzz after a few hours

Please don't assume that replacements don't work.  They do.  For many, many people including myself.  And Bose' customer service gets an A+ in this regard for the speed and ease in replacing the buds for free.

 

I understand many of you have had recurring issues, and I do sympathize.  But lots of folks are getting and can get great benefit from these buds, so dogmatically rejecting any solution as futile isn't helpful.

c3ll4r_d00r
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Oct 12, 2018

Re: annoying hum/buzz after a few hours

And yet the fact remains that if replacements don't work then......

 

I'm down £229 and Bose agreed they have no solution to offer. Thanks for your insight.

Negan_TWD
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Feb 1, 2019

Re: annoying hum/buzz after a few hours

Nobody claimed that a replacement will never work.

But me as well as many others already tried that and it didnt work. One guy in this thread already replaced his pair 6 times and it still didnt work. And sorry but I dont want to ask Amazon for one replacement after the other until they blacklist my account permanently, just for the chance of maybe being so lucky of getting a pair that actually works and just because Bose's developers did a mistake.

And a replacement from Bose is no option for me either cuz it takes very long each time and it nullifies the chance for a Amazon refund. I think refunding and just waiting until this issue has been officially fixed by Bose is the best option for me.
c3ll4r_d00r
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Oct 12, 2018

Re: annoying hum/buzz after a few hours

Ditto.

Highlighted
davidtunney
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Jan 3, 2019

Re: annoying hum/buzz after a few hours

I returned mine in thirty days to get the refund. same problem as others here. Obviously a design flaw. Pity as good concept.
40Winx
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Jan 20, 2019

Re: annoying hum/buzz after a few hours

I am glad to hear that a replacement has worked for you. May I ask how long you have been using the replacements for?
Did you get any explanation as to the future of this product as regards updates of any kind?
40Winx
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Jan 20, 2019

Re: annoying hum/buzz after a few hours

⬆️ comment directed to @dandrewk