I just wanted to jump in here and let everyone know that if you are having issues with your sleepbuds that standard troubleshooting won't help I would suggest contacting your local Sleepbuds team for help. Here is a link you can use. Click on your region, scroll down until you see "Contact Us."
Tony G - Community Support
I am glad to hear that a replacement has worked for you. May I ask how long you have been using the replacements for?
Did you get any explanation as to the future of this product as regards updates of any kind?
I've had the replacements for over a month. I had a longish conversation with tech support. I should mention the number given here is a direct number and will get you to a human immediately. Try doing that with the cable company. Even better, the tech support is product specific, so the person you talk to knows the Buds better than you. There is no "reading from a script" by someone they just hired.
And they are VERY aware of all the issues and try their darndest to help. The guy I talked to said the BT issues relate to the latest updates and changes in smartphone operating systems and BT protocol issues. These affect (according to him) a small percentage of users and they continue to work on solutions. I think "phone free" mode is a perfectly acceptable temp solution for the majority of users who don't need to Buds as an alarm clock.
The Sleepbuds are still available from Amazon, and the performance that you're currently experience is not to be expected. Should you be experiencing issues, as noted above, please reach out to support in your region via our Global website HERE by selecting your location and using the "Contact Us" feature at the bottom of the page.
I know the above type of reply is well intentioned. However it is not helpful. We know that the problems exist, we know they are common - what we don't know is what the cause is and if a v2 of the product is coming.
That information would be helpful. Saying "it shouldn't happen, ring tech support" is not.
I've been through 3 exchanges since I purchased these (when they first arrived at retail). I've never resolved this issue. I gave up after 3 exchanges. At that point it was too late to get a refund. The product is flawed and not fixable.