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Jul 14, 2019

left sleepbud not working

hi, just unpacked my sleepbuds and left earbud is not working properly. I reset, update the app and update the charger. Everything is now up to date. Left earbud works for few seconds and then I can hear a crunching noise and nothing and stop working from then. 

What should I do? I bought the product in Dubai, on July 8th, but l am now in morocco where I live. I can have someone return the product to the Dubai bose shop for me but need to get it fix or replace / exchange straight away .... would that be possible?

Thank you 


Re: left sleepbud not working

Hi Ophe74, 


Thank you for your post and Welcome to the Community!


I'm sorry to hear that you are experiencing issues with your Sleepbuds. I can imagine how frustrating this must be for you and I will do all I can to assist you! 


Though I will be unable to assist with a service option, I can certainly point you in the right direction! If you Click the LINK HERE, this will provide you with the contact details in Morocco.   


I hope this helps, If you need any further assistance please reach out again! 




Jessie O - Community Support