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nwillis
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Nov 24, 2019

no sound from one sleepbud although i have battery power - anyone have solution

 
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Re: no sound from one sleepbud although i have battery power - anyone have solution

Hi nwillis, 

 

Thanks for posting and reaching out to us today! Sorry to hear that you aren't getting any audio to one of your sleepbuds, I would love to look into this further for you. 

 

Let's start with ensuring that your Sleepbuds are running the latest software via connecting the Sleepbuds to a PC and visiting the Bose Online Updater, then following the on-screen instructions. We can also perform a product reset on the Sleepbuds, this can be performed by inserting a thin paper clip or pin into the hole on the back of the case near the USB connector. Press until you feel a click. 

 

Please can you also try some other sounds on the Bose Sleep App as well as testing them with another device? 

 

I look forward to hearing back from you with the result of these steps and if any other users are having this issue please do let us know.

 

Kind regards, 

Hector B - Community Support