I sent my sleep buds back on the recall 2 months ago.
Did not get any status update since.
I already chatted with the support 2 times and other than confirming that they got the sleep buds they told me that "they will get back to me in 48 hours" and they did not
Is there any way to get a real customer support?
Welcome to the community, thanks for reaching out. I am sorry to hear that you are having this experience.
The community is a place of troubleshooting and we do not have access to any service options via this platform. You will need to continue this discussion with your regions local support team, I do apologize that we cannot do anymore to assist with this matter.
Tegan M - Community Support