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Registered since

Apr 12, 2020

500 speaker

My Display isn't working and it will not reset or play unless I play through the my bose app

Ive tried plugging in after 30 second wait and also aux - volume for 10 seconds and nothing happens. Also no voice command for Alexa


Re: 500 speaker

Hey RichardSt, 


Thank you for posting and welcome to the Bose Community. Sorry to read about this strange streaming issue you are experiencing. 


Let's try and perform a manual update to the speaker by following these steps here.


If the same issue persists after the update, I would recommend that we factory reset the speaker by following these steps below: 

  • Remove the product from your Bose account. 
  • Simultaneously press and hold the Volume - and AUX buttons for 10 seconds to reset the product.

To remove the speaker from your Bose account simply open the Bose Music app > Account Settings > Manage products > Edit > Select the Home Speaker 500 > Delete. 


We look forward to hearing back from you with the result of these steps. 

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