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Oct 28, 2018

AM300 Soundtouch Issue

My AM300 soundtouch woofer is producing a wierd noise since few days. This issue was raised before too over hear.
Soundtouch version: 19.0.13

Here is the youtube which shows the exact sound that AM300 is producing.
https://youtu.be/54OYZOuSGiQ
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Community Manager - Retired
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Mar 15, 2018

Re: AM300 Soundtouch Issue

Hi neosvk

 

Thanks for posting in the Community!  Sorry to hear about the bass problem, but would be happy to help!

 

  • Is the bass module connected wirelessly to the soundbar or hardwired with the 3.5mm cable?
  • If it is wirelessly, can we try and move it to the other side of the room?  It looks like there's a router directly in between the soundbar and bass module and this could be causing some interference.  

 

Let us know how it goes!

 

Warm Regards,

Tony A - Community Support