Adjustments Options Disappeared After Update

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Silent Starter

Adjustments Options Disappeared After Update

I’m having a strange issue where today the options to manually set the Treble/Bass/Center has now disappeared from the app. I’ve reset my router, reinstalled the app and unplugged the soundbar. Any idea what could be causing the issue?

The only option I have in the app under Adjustments is now “Dialogue Mode”

Thanks
4 REPLIES
Silent Starter

Re: Adjustments Options Disappeared After Update

Sorry please delete this- problem has been resolved with another power cycle. Settings have now returned
Moderator

Re: Adjustments Options Disappeared After Update

Hi Louman,

 

Thank you for reporting this!  I would like to leave this up in case another user sees this problem.

 

Which system do you have?  I want to make a note of this for reporting purposes.

 

Thanks,

Brandon - Community Support

Silent Starter

Re: Adjustments Options Disappeared After Update

Soundbar 700
Moderator

Re: Adjustments Options Disappeared After Update

Hello Louman,

 

Sorry to hear this is continuing.

 

Can you try removing the Soundbar 700 from the Bose Music app and re-adding it back? You can do this by opening the Bose Music app>Settings>Manage speakers>choose Edit and select the Soundbar 700.

 

Are you using an Android or iOS device with the Bose Music app? What is the version of the app and software version on the Soundbar 700?

 

Let me know if this helps.

 

Regards,

Joel