Airplay 2 not activated even after 3.1.7

[cash20]

My apple tv shows up just fine on airplay, that's why it can't be the router.

[cash20]

Also my libratone speaker shows up just fine in airplay and that's airplay 1.

[Hector_B]

Hi Cash20, 

Thanks for posting and updating us on this. 

Have you also tested with another Apple device to ensure that it's not your mobile? I would recommend ensuring that you don't have Wi-Fi assist enabled in the data settings. 

Thanks, 

Hector B 

[cash20]

Wi-Fi assist is off.
Yes also tried from MacBook and still same problem.

Is this working for others?

[Hector_B]

Hi Cash20, 

Thanks for posting and updating me on this. 

I will pass this onto our development team to dig into a little further for you. I will update you as soon as I receive a response from the team. 

Airplay 2 up and running for all of our customers. I have seen a few issues where the router has caused issues. Have you attempted to reboot your router at all? 

Kind Regards, 

Hector B 

[Hector_B]

Hi Cash20, 

I have just read back through the thread to see what other methods that we can attempt and can see that we have already attempted to reboot the router, so I apologize for this. 

Could you please direct message us the logs for your Soundbar! 

Thanks, 

Hector B 

[cash20]

I resolved the problem. The Bose soundbar had the same name/ID as another Airplay device on the network. Changing the Bose soundbar’s name/ID resulted in it showing up as an available Airplay device. I.e. Living room. My apple tv name was the same.

[ranjit22002@gmail.com]

I still have the issue - airplay is not working from my iphone se.

What is the wifi assist? I am not able to locate inside cellular data settings. 

---

@Hector_B wrote:

Hi Cash20, 

Thanks for posting and updating us on this. 

Have you also tested with another Apple device to ensure that it's not your mobile? I would recommend ensuring that you don't have Wi-Fi assist enabled in the data settings. 

Thanks, 

Hector B 

---

[ranjit22002@gmail.com]

I have tried the renaming of the bose soundbar - even then its not working. the router settings mentioned - I am not able to map them to my spectrum router

[ranjit22002@gmail.com]

I got the wifi assist disabled - even then there is not difference