Thanks for writing in!
It looks like Amazon Music is not a supported music service in Canada at the moment, however Spotify should work. If it's still not working with Spotify, do you have a premium Spotify account?
Development has confirmed that you can utilize Amazon Music services through the Alexa functionality of the Smart Home speakers in Canada. You just want to make sure that Amazon Music is the default media service in the Alexa app.
Dec 8, 2018
Correct. Amazon Music via the SoundTouch App is not available at this time. If it becomes available we will notify the community via a stickied post.
Brandon - Community Support