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Pir8king
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Feb 18, 2019

Bose 500 and Bose Music app doe snot allow connection to Iheart

I have a bose 500 (it did the update, so it's current) and am using the Bose Music app for Android. I was able to setup my Sirius streaming with no problem. I now wan tot link it to my Iheart.

So I open this screen:
Screenshot_20190218-150612_Bose Music.jpg

 

and then tap the Iheart icon.

It goes to this screen and freezes. No additional info or page displays occur.

Screenshot_20190218-150601_Chrome.jpg

I have an active Iheart app on the android that is current and logged into.

Is there a problem linking the Boss 500 to Iheart?

Is there some presetup i am missing?

2 REPLIES 2
Javier_iHeartRadio
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Feb 19, 2019

Re: Bose 500 and Bose Music app doe snot allow connection to Iheart

Hi @Pir8king we're sorry to hear you're having issues connecting to your Bose 500. Would you be able to reach out to us so we can get more info? Please send us an email to help@iheartradio.com so we can take a look at what's going on behind the scenes. Look forward to hearing from you!

Moderator

Re: Bose 500 and Bose Music app doe snot allow connection to Iheart

Hello Pir8king,

 

Thanks for posting and welcome to the community.

 

There are no issues with linking an iHeart Radio account within the Bose Music app. 

 

  • Have you tried rebooting your mobile device?
  • Is there another mobile device you can test with?
  • What is the make and model of your mobile device?

 

Let us know the results so we can assist further.

 

Kind Regards,

Joel - Community Support